CouriersPlease is one of Australia's leading parcel delivery experts with nationwide coverage across Australia.
They provide a reliable, cost-effective solution for domestic shippers offering a wide array of delivery options to customers including redelivery, redirection, and safe-drop, all of which can be easily booked online.
The POPPoint network is made up of POPStations, Parcel Lockers, and POPShop Retail Outlets that are all located in convenient, accessible locations.
We have also recently introduced CouriersPlease drop-offs, which allows customers to drop off their packages to over 700 convenient locations, from news agencies to service stations. Many locations are open early and late, 7 days a week for your ease and convenience.
Compatibility
Freight Type | |
Best Fit For | Not Suitable For |
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Customer Type |
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Best Fit For | Not Suitable For |
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Services Available
You can now access two types of CouriersPlease services through Shippit as we recently launched our newest service integration; the CouriersPlease Drop-off service.
Shippit service level | Service level | Service offering |
CouriersPlease |
Standard |
Standard delivery with pickup |
CouriersPlease Drop-off | Standard | Standard delivery with drop off (no collection from driver) |
Integration & Service Limitations
To see all carrier limitations, see our Carrier Overview Matrix.
CouriersPlease |
CouriersPlease Drop-off |
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Service Type | Road | Road |
Service Level | Standard | Standard |
Max Dead Weight | <25 kgs per item | <10kg |
Max Cubic Weight |
<0.16 m3 per item <0.6 m3 per consignment |
<0.1cbm |
Max Length | <1.80 m | <1.1m |
Pallets | N | N |
Dangerous Goods |
Y Limited, with approval only |
Y Only what is accepted in the CouriersPlease network & approved by Shippit prior to shipping |
Liquids | Y |
Y Must be pre-approved & configured by Shippit |
Food | Y |
Y (packaged, non-perishable) |
Perishable Goods | N | N |
BYO available | Y | Y |
Alcohol Deliveries
Do CouriersPlease accept alcohol in their network?
Yes, you can ship alcohol through their network with prior approval.
If you're shipping alcohol you'll need your Shippit account properly configured. Please contact our Configuration team via email to discuss setup before shipping - configuration@shippit.com
How do CouriersPlease manage alcohol in their network?
CouriersPlease is a current signatory of the Retail Drinks code. The Code is a voluntary, industry-wide framework, authored and administered by Retail Drinks, for the purposes of governing online alcohol sales and deliveries in Australia.
Included in the code, are some specific areas of compliance which CouriersPlease will comply with. It is the responsibility of all customers choosing to utilise CouriersPlease services that they understand and abide by the code. You can read the full code here.
These terms are automatically agreed to when activating and using a CouriersPlease account through Shippit (both BYO and using our partner rates).
Dangerous Goods
CouriersPlease is able to transport some types of dangerous goods, in limited quantities for pre-approved customers only - see below.
✓ Approved by Shippit/the carrier before shipping
✓ Activated by Shippit
✓ Packaged and labelled correctly
✓ Accompanied by a MSDS or SDS when shipping
Please contact your Shippit Account Manager or our Support Team if you plan to ship any of the below mentioned goods as you need approval before shipping on our account.
See our Dangerous Goods Guide for more info!
Prohibited The below can not be shipped under any circumstance |
Limited Goods The below DG can be shipped with prior approval only |
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Activation
Unless you are shipping special goods or have special shipping requirements, you are able to tap into CouriersPlease services yourself from within the Shippit UI.
Simply navigate to your Settings>Carriers and toggle ON CouriersPlease.
Note: the CouriersPlease Drop-off service requires activation - see full process here.
What are special goods or special shipping requirements?
If you are shipping any of the below, please contact configuration@shippit.com to activate your account before shipping
- dangerous goods
- bulky, palletised freight
- consolidated freight (bulk shipments)
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liquids i.e non DG liquids, paints, beverages etc
- alcohol
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fragile goods i.e glass, ceramics etc
- dispatching high volumes of freight daily
- dispatching from shopping centres and docks
Can I bring my own carrier account (BYO)?
Yes absolutely, if you prefer see our integration guide here.
Pickup & Collection
Cancelling an Order |
Orders need to be cancelled from within the Shippit UI. Simply locate the order in your store account and select cancel order in the drop down menu. |
Cancellation Timeframes |
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Rebooking an Order |
Please contact Shippit support via our Delivery Launcher within the UI or Get Help |
Collection Times |
Drivers operate on run schedules so a specific time cannot be given however collection can happen anywhere up until 6pm usually. If you have a regular pickup arrangement in place, you can expectc daily collections. Otherwise please allow 1-3 days for collection. |
Contacting Drivers |
This carrier does not currently offer direct phone numbers for its drivers. Please contact Shippit support via our Delivery Launcher within the UI or Get Help |
Pickup Schedules |
For locations with high daily volume of bookings, please contact your Shippit Account Manager to discuss regular pickups. If you experience issues with your daily collection arrangement, please notify our support team who will escalate where required. In most cases, our support team is equipped to offer a back-up on demand pickup service. |
Delivery FAQs
Authority To Leave |
CouriersPlease currently default to contactless delivery i.e no physical signature is taken from the receiver. ATL should only be actioned if authorised by the customer or receiver. What is default ATL contactless delivery?
How does the delivery process work?
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Collection Points |
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Redelivery |
Redelivery can be booked by the customer online once a delivery attempt has been made and a card received. |
Redirection |
Redelivery to a new address can be booked by the customer online once a delivery attempt has been made and a card received. |
Proof of delivery |
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Return to Sender (RTS) |
RTS can be requested from the carrier however we must be able to reach the driver before delivery. There is now a fee for this. |
Packaging Guidelines |
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Insurance |
There is complimentary insurance when booking with CouriersPlease through Shippit, their policy details are:
To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection. |
Surcharges |
Public facing surcharges can be found on our website here. |