Shippit plan details

Shippit charges subscription fees on a monthly basis. In addition to your subscription, and depending on which plan you are subscribed to, you will also receive a delivery invoice, which includes booking fees for your orders, and any transit protection charges.

For more information about the different invoices, and what information is contained on each one, see the billing and invoices article.

For more information about how to reconcile the invoices that Shippit send you, see the invoice reconciliation article.

Current Shippit plans

These new plans and add-on packs were introduced in October 2024, and updated in August 2025. If you want to access additional features, or if you have any questions about inclusions, get in touch with your account manager, or Shippit support.

In this table:

❌ indicates that the feature group is not available on this plan

🟡 indicates that some parts of the feature group are available on this plan

✅ indicates that the entire feature group is available on this plan

For more information about the features within each group, click the name of the feature group.

Add-on packs

For additional premium features, if you are on a Plus or Pro subscription, you can add these packs:

Experience pack

For a standout delivery experience that builds trust and loyalty:

• Estimated delivery dates

• Branded tracking

• Apple Wallet order tracking

• Customisable tracking webhook

Returns pack

Streamline returns to boost customer confidence and repeat purchases:

• Self-serve returns portal

• Flexible return methods

• Rules for instant approvals

• Returns tracking

Advanced insights pack

Turn your shipping data into a growth, cost-saving, and performance engine:

• 5 fulfilment and shipping performance dashboards

• Customisable dashboards and visualisations

• Unlimited data exports

• Drill-downs and advanced filtering

• Additional user access for deeper analysis

Premium support pack

Resolve issues faster and optimise shipping with hands-on expertise:

• 24/7 priority access with fastest SLA targets

• Dedicated technical account manager

• Monthly health checks

• Proactive adoptions and success planning

• Priority incident resolution

Feature groups

This section contains additional information about what is included in each of the feature groups.

Shipping features

• Included monthly orders

• Carrier integrations

• BYO shipping rates

• Multi-carrier shipping

• AI-powered carrier allocation

• Carbon-neutral delivery

• Standard and Express delivery

• Scheduled delivery

• On-demand delivery

• Same day delivery

• After hours and weekend delivery

• Bulky and white glove delivery

• Palletised freight

• B2B delivery

• Dangerous goods

• Transit Protection

Cross-border delivery and compliance features

• Cross-border shipping and delivery options

• Domestic fulfilment in overseas markets

• Partnered rates with landed cost guarantee

• Live quoting with duties and tax calculations

• HS codes and customs classification

• Global checkout and compliance integrations

• Full cross-border tracking

• International 3PL and warehouse access

• Incoterm rules allocation

• Automated document attachment

Fulfilment automation features

• Bulk label generation

• Pick list and pack slips

• Barcode scanning

• Filter orders

• Package allocation

• Scan to search and print labels

• Order modifications API

Plug-and-play and advanced integrations features

• Cart integrations

• Warehouse integrations

• Email marketing integrations

• Order management and endless aisle integrations

• API integration

• CSV upload

Customer experience and tracking features

• Multi-carrier tracking portal

• Email notifications

• Managed SMS notifications

• Branded tracking

• Apple Wallet Order Tracking

• AI-powered delivery estimates

• Tracking webhook

• Customer returns portal

• Returns API

• Return at collection point

• Instant return approval rules

• Return tracking

Delivery intelligence and insights features

• Capture delivery ratings

• Basic reporting

• Cost and performance dashboards

• Drill-downs and filtering

• Scheduled data exports

• Advanced dashboards and visualisations

• AI-powered delivery simulation

• Additional users

Customer support features

• Help centre and status page

• Email and chat (business hours)

• 24/7 on-call support

• Priority response

• Tailored onboarding

• Proactive account reviews

• Dedicated Technical Account Manager

• Dedicated onboarding manager

Account setup features

• Set up team access

• Manage roles and permissions

• Multi-location, multi-brand accounts

Set up for B2B delivery

Wholesalers or businesses that are shipping freight have access to dedicated B2B plans with Shippit. Separating accounts for B2B movements versus consumer deliveries allows for clear delineation between the two types of orders and includes benefits such as:

• Separation of orders for reporting purposes (for example, carrier performance)

• Application of correct rate cards

• Application of correct surcharges

• Reduction in misdeclarations

If you want to ship both B2C and B2B on Shippit, set up separate merchant/store accounts with the different plans.

Contact your Shippit account manager to find out if a B2B plan is right for your business.

Legacy plans from before October 2024

These plans were retired in October 2024:

• Grow

• Unleash

• Empower 1, 2, and 3

If you signed up for one of these plans, you might want to get in touch with your account manager, or Shippit support, to move on to one of the more modern plans, and get more bang for your buck

Legacy add-on packs

These add-on packs were retired in August 2025. If you signed up for one of these packs, you might want to get in touch with your account manager, or Shippit support, to move on to one of the more modern packs, and get more bang for your buck.

• Tracking pack: this became the Experience pack in August 2025.

• Insights pack: this pack was integrated into the new Pro plan in August 2025

If you have any questions or concerns about Shippit billing, you can get in contact with our Accounts team.