Understanding the tracking page
Updated over a week ago

Giving your customers the right information during their post-purchase journey is key to creating consistent and predictable tracking experiences that they’ll come back for.

Our tracking page simplifies tracking events from all our carriers into consistent, easy-to-understand statuses to keep you and your customers on the same page.

  • Booked for delivery

  • On its way

  • With Driver

  • Delivered

Key Features

  • Data-driven delivery estimates: Delays happen. We get it. When they do, our data-driven delivery estimates help you better manage expectations by providing a reliable date range that dynamically reflects the performance of recently completed deliveries.

  • Enriched tracking information: Our tracking pages show enriched data shared by carriers with tracking events, including the package’s latest location and scan descriptions, so your customers have all the information they need in one place.

  • Help for you and your customers in just two clicks: Your customers can request support from the track page in just two clicks with our Delivery Help Launcher. No more messy emails, just seamless support powered by our in-house team. Available only for deliveries booked on our partner rates

Tracking page examples




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