Shippit supports drop-offs with CouriersPlease & Hubbed. This article explains how to drop-off your packages.

Take advantage of Shippit's partner rates to drop off your packages to over 700 convenient locations, from news agencies to service stations. Many locations are open early and late, 7 days a week for your ease and convenience.

CouriersPlease is one of Australia's leading parcel delivery providers with nationwide coverage across Australia. Rather than waiting days for your freight to be collected, Shippit has partnered with CouriersPlease to offer a drop-off service for pre-approved customers.

Before applying to access Shippit’s drop-off service rates with CouriersPlease, please review the following information and restrictions to determine if this service is right for you.

Your packages must meet these size, weight and commodity guidelines:

To apply for the CouriersPlease Drop-off service you'll need to complete the request form.

Once you have submitted your application, our team will review and determine whether your store meets the criteria detailed above. You will receive a response from us within 10 business days.

When enabled, only new orders that have entered Shippit will be declared as eligible for drop-off. These orders will show a visible icon next to the order in the Shippit UI, like this:

When the CouriersPlease Drop-Off service is enabled, any orders allocated to this service will need to be dropped off at a CouriersPlease drop-off location as the driver will not receive a collection booking request.

If you have orders you have previously booked through the standard CouriersPlease service (non-drop-off) these will need to be cancelled with our support team so the driver does not come out to collect otherwise you may be charged a futile fee.

No, you can only drop off your packages at any eligible CouriersPlease drop off location.

One service can only be utilised at a time and configured on your account. This means you're unable to request a pickup while using the CouriersPlease Drop-off Service.

If you want to revert back to collections, you'll need to reach out to our platform support team requesting CouriersPlease Drop-off Service be disabled on your account. Please keep in mind that the change will only affect your new orders that have been entered in Shippit. Any existing orders allocated to the CouriersPlease Drop-off Service need to be dropped off or cancelled and recreated in Shippit for collection.

How do I get support with my CouriersPlease orders?

If you have any questions about getting started with the CouriersPlease Drop-off Service - get in touch with our platform support team at [email protected]

If you are already using the CouriersPlease Drop-off Service and need help with existing orders - use the Get Help button on the Track tab from within Shippit.

Shippit's HUBBED integration gives you access to Australia’s leading parcel pickup, collection and drop-off point network, so you can drop off your outbound deliveries when and where it suits you and provide your customers with a convenient and sustainable drop-off return option.

Take advantage of Shippit's partner rates to drop off your packages to over 3,000 convenient locations, from news agencies to service stations. Many locations are open early and late, 7 days a week, for your ease and convenience.

HUBBED is one of Australia's leading delivery providers with nationwide coverage across Australia. Rather than waiting days for your packages to be collected, Shippit has partnered with HUBBED to offer a drop-off service for outbound and return packages.

Your packages must meet these size, weight and commodity guidelines:

HUBBED drop-offs can be activated as a standard delivery option within the Carrier settings page as below. Our partnership with HUBBED means that you can activate HUBBED as a carrier service without having to create an account or negotiate your own rates.

To initiate the onboarding process and activate HUBBED as a carrier, click Get started. You are taken to this screen, where you can choose to activate HUBBED as a carrier for outbound packages and/ return packages.

Automatically, the closest drop-off location will be selected as a default based on your pick-up address. This can be easily modified by selecting Update location, which will take you to a map where you can see all available HUBBED drop-off locations and their opening hours.

Once you have selected the right location and the services you wish to enable, simply save your selection and you are ready to start dropping off your packages with HUBBED.

Please note that in order to enable HUBBED as a drop-off option for customer returns, you will be required to activate Shippit’s Returns Portal, which is compatible with Shopify and Magento2.

Booking an outbound order with HUBBED is simple. Once HUBBED has been activated as a carrier, you will be able to create and confirm orders as usual in the ‘New Orders’ tab.

Note that when confirming your order, the ‘Pick-up address’ will not change. You will be able to confirm and drop off your order as usual, at the drop-off location you have selected during your initial set-up.

Indefinitely, the order is registered in HUBBED and Shippit and won't be charged until the first scan event. Before this point you can still cancel the order to get a full refund

Shippit will indicate when the order has been picked up by the Courier, marking it as an In Transit state.

To ensure quoting is correct, you will be required to drop off at the location selected during the initial set-up. Note that when you are booking and confirming your order, it will display your standard pick-up address. This is expected behaviour and your order can be dropped off as usual at the location you selected during set-up.

Once you drop your packages into a HUBBED location they will process your packages and have them ready for their driver's collection, this can take 24-48 hours.

Once your order has been picked up it will be scanned by the carrier and marked as ‘In Transit'. You will then receive a tracking status notification advising that the package is “On its way.”

Get to know HUBBED from our HUBBED guide here.

If you have any questions about getting started with the HUBBED Drop-off Service - You can contact us here for more information.

If you are already using the HUBBED Drop-off Service and need help with existing orders -use the Get Help button on the Track tab from within Shippit.