Pickup profile

Your pickup requirements will vary based on your business model, freight profile, and type of pickup location.

If you're shipping special goods (dangerous goods, fragile, liquids) or have special pickup requirements (palletised or consolidated freight), you'll receive a little help from us to set things up correctly when onboarding or activating your store location/s. You'll most likely also receive scheduled collections depending on the volume of freight you're shipping daily.

If you don't ship any of the above, your pickup requirements should be pretty basic and not require any assistance when setting up. You'll receive 'ad hoc' collections in logistics terminology.

How Shippit books a pickup

Once orders are booked on Shippit we'll automatically send an electronic manifest to the carrier for each order. They will then upload the relevant booking information and pickup as required.

Some carriers will automatically assign a driver which means goods need to be ready for collection before booking. Others, as mentioned below, will rely on your own agreed schedule with the carrier.

Some carriers also require a printed physical manifest as well which Shippit will provide at the time of creating the order. Once you've hit 'manifest' on Shippit you can then download and print the manifest ready for the driver at the time of collection.

Cancelling a pickup

Priority & On Demand orders must be cancelled by Shippit, please contact our support team immediately to cancel these orders.

Standard and Express orders can be cancelled from within Shippit, see below.

Simply navigate to the TRACK page within the Shippit App and search the order.
Select Cancel Delivery and we'll send the carrier a notification to cancel the pickup.
Note: if the driver has already attempted collection, a futile fee may apply.

Rebooking a pickup

It’s not necessary to rebook a pickup if you receive regular pickups and a package has been missed as the driver will simply collect it the next time.

If you have a delayed pickup or a Pickup Failed status, please contact Shippit support who can rebook a pickup for you.

Pickup cut-off times

Service level	Pickup timeframe
Standard	During peak times and when networks are under pressure, ad hoc collections (non-scheduled) can take 2-3 business days. Specific pickup times cannot be booked as it will always depend on the driver's run for the day however they normally collect around the same time. Drivers also normally do collections later in the day, even up until 5 or 6pm so please don't panic if you haven't received a collection right away. If your closing hours are earlier than this please let us know so that we can try to arrange something with the carrier or offer an alternative where possible. If you have time-critical deliveries or pickup requirements, you're best to book express or priority carriers, not standard.
Express	Express & overnight carriers collect a lot quicker than standard carriers so you can normally expect a pickup within a few hours of booking on Shippit.
Priority & OnDemand	On Demand On Demand orders need to be ready for the driver within 30 minutes from booking so the driver can meet the 3-hour delivery expectation If the driver shows up and the goods are not ready, you will receive a futile fee and required to rebook collection. Priority Same Day Depending on the hours of configuration enabled in your settings, these orders can request deliveries up until 10pm however, the driver could collect any time throughout the day It's essential to have these orders ready within 30 minutes of booking as well to avoid any futile fees and the need to rebook collection. Priority Timeslot bookings You can normally expect collection within 2 hours of booking however can collect closer to the end of the delivery window (if a later time or next day time slot is selected). Check out our Same Day Shipping & On Demand Shipping guides for more info.
BYO account	You’ll need to agree on a pickup or drop-off schedule with the carrier directly.

What if my pickups aren't going as expected?

If your regular arrangement isn't going to plan or your circumstances change, it's important to let us know so we can understand what's going on and how we can help things improve.

You can start with reaching out to our support team initially as they're fully equipped to rebook pickups and offer alternative pickup solutions where needed.

If you have a dedicated Shippit account manager let them know directly so they can ask for help from our shipping operations team.

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Futile Charges & Missed Pick-Ups

Pickup tips

Manifests