A delivery will pass through several key states before making it into your hot little hands and Shippit will automatically send you notifications along the journey.

You'll notice that your item will have already passed through a couple of states before you received a notification from us to track your item. The time your order spends in these states is dependent upon the order fulfilment process of the store you purchased your item from.

 

Here are some of the most common statuses and what they mean:

Booked for Delivery

Your order is being packed and should be collected soon.

 

 

In Transit

Your parcel has been picked up and is on its way to a local depot. There are likely more than one depot your parcel will transit through, so don't be alarmed if the status doesn't change for a few days.

 

 

With Driver

Good news, a local driver has your parcel on board for delivery shortly!

 

 

Delivery Attempted

This status shows the driver has attempted delivery. Don't panic, you can easily rebook another delivery by contacting the courier directly. These contact details will be in your Shippit tracking email. 

Not going to be home? No worries you still have a few options:

  • you can rebook redelivery with authority to leave, simply contact the courier and they can rebook another delivery for you
  • if there's nowhere safe to leave the parcel, you can ask the courier to deliver to your closest collection point instead for you to collect when you're ready

 

 

Completed

This shows the driver has marked your delivery as completed. If you're after more info, the courier contact information will be displayed on the Shippit order link. 

 

 

Still can't locate your parcel?

Lodge a request here and our team will help get to the bottom of it!

 

 

 

 

 

 

 

 

Was this article helpful?
2 out of 5 found this helpful

Comments

0 comments

Article is closed for comments.