A delivery will pass through several key states before making it into your hot little hands and Shippit will automatically send you notifications along the journey.
You'll notice that your item will have already passed through a couple of states before you received a notification from us to track your item. The time your order spends in these states is dependent upon the order fulfilment process of the store you purchased your item from.
Breakdown of the most common statuses:
| STEP |
POSSIBLE VALUES |
API ATTRIBUTE |
WEB UI TERMINOLOGY |
WEB UI TAB |
DEFINITION |
| 0 | processing | Processing | Any | the order is being moved from one tab to the next; this status can be an indicator that the order is stuck in between the two tabs | |
| 1 | order_placed | Order Placed | New Orders | the order is created in the Shippit New Orders tab; packaging size and courier assignment is yet to be confirmed | |
| 2 | despatch_in_progress | Packing Order | Ready to Ship | the order is in the Shippit Ready to Ship tab; packaging size and courier assignment is already confirmed | |
| 3 | a | ready_for_pickup | Booked for Delivery | Track | the order is on the Shippit Track tab; order details are sent to the selected courier for pickup and the merchant is already charged for booking |
| b | pickup_failed | Pickup Failed | Track | the order status for futile pickup or no-goods-to-go (NGTG); this means the courier driver went to pick up the package from the merchant but it is not ready yet | |
| c | invalidated | Not applicable | only for priority/same-day delivery orders; an order that was booked but cannot be picked-up because of driver inavailability | ||
| d | cancelled | Cancelled | Track | an order that was previously booked but has not been picked-up was cancelled from the Track tab | |
| 4 | a | in_transit | In Transit | Track | the order is already collected by the courier driver from the merchant; this can mean (a) the order is on its way to the depot or (b) is currently travelling in between depots |
| untrackable | Untrackable | Track | the order was placed only to generate a plain label so no tracking events can be recorded; applicable for click-and-collect orders | ||
| 5 | a | with_customs | With customs | Track / Tracking page | only for international orders; an order that has arrived at the destination country but is yet to cleared by customs |
| b | customs_awaiting_paym |
Customs awaiting payment |
only for international orders; an order that has arrived at the destination country but requires duties and taxes to be paid by recipient | ||
| c | customs_failed | Customs failed | Tracking page / Track | only for international orders; an order that has arrived at the destination country but was not cleared by customs | |
| d | customs_on_hold | Customs on Hold Held by customs | only for international orders; an order that has arrived at the destination country but is undergoing review by customs for any sort of reason not stated to Shippit by courier | ||
| 6 | a | with_driver | With Driver | Track | the order is onboard for delivery to the customer; this means it's delivery day and the item is already on the courier driver's van |
| b | delivery_attempted | Delivery Attempted | Track | the courier driver attempted to deliver to the recipient address but no one is present to receive the order; a card is left at the delivery address so the recipient can arrange a redelivery. | |
| c | delivery_failed | Delivery failed | Track | the courier driver attempted to deliver to the recipient address but the recipient no longer resides/works in the destination | |
| d | insufficient_address | Insufficient Address | Track | the courier driver cannot locate the destination based on the indicated order delivery address; this could mean the address is incorrect or insufficient; the merchant can validate the address in Google Maps and supply the correct/complete address | |
| e1 | awaiting_collection | Awaiting Collection | Track | the courier driver delivered the item to a collection point for the customer to collect; this means that redelivery can no longer be arranged | |
| 7 | a | completed | Completed | Track | the package is successfully delivered |
| b | partially_completed | Check in staging - no live examples | Track | a component of a multi-parcel order is delivered but other parcels within the same order are not yet delivered | |
| c | parcel_completed | Check in staging - no live examples | Track | delivery of a multi-parcel order is completed | |
| d | lost | Lost | Track | the package is lost; if the order is covered by Shippit Transit Cover, a claim may be submitted | |
| e | damaged |
Damaged |
Track | the package is damaged; if the order is covered by Shippit Transit Cover, a claim may be submitted | |
| f | returned_to_sender | Returned to Sender | Track | the package was returned back to the merchant; this is possibly due to customer refusal to accept, customer failure to pick up from the designated collection point, redelivery attempts exceeded, incorrect address, or damaged package. | |
| 8 | a | return_requested | Return Requested | Track | the merchant booked a return of the order from the customer; this means the return label is now created |
| b | awaiting_drop_off | Awaiting drop off | Track / | only for users of the Shippit Returns portal; a customer chooses to drop off at the courier office instead of booking the delivery for pick-up from his/her address | |
| c | return_booked | No live examples, check staging | only for users of the Shippit Returns portal; a customer books the delivery for pick-up from his/her address instead of choosing to drop off at the courier office | ||
| d | return_booking_failed | only for users of the Shippit Returns portal; a customer who booked the delivery for pick-up from his/her address but is unable to ship out the item |
Still can't locate your parcel?
To lodge a request, enter your tracking number here and click 'Get Help' at the bottom of the page.