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New Zealand Post has recently acquired ownership of Courier Post, Pace and Rural Post and collectively their services function under the one brand New Zealand Post (NZ Post).

NZ Post provides a cost-effective delivery solution across New Zealand for satchels and small cartons.

 

Compatibility

Freight Type
Best Fit For Not Suitable For
  • Satchels and small cartons below 25 kg with a maximum length of 1.50 m

  • Dangerous goods
  • Heavy and bulky freight

Customer Type

Best Fit For Not Suitable For
  • Fashion and Apparel
  • Variety stores
  • Health and Beauty (no DG)
  • Arts and entertainment
  • Toys, games, books and gifts
  • Computers and electronics
  • Pet food and supplies
  • Foods and beverages
  • Office products and equipment
  • Professional and educational supplies
  • Houseware and furniture (bulky goods)
  • Garden and Pool
  • Machinery and hardware
  • Pharmaceutical
  • Sports and fitness equipment
  • Automotive
  • Industrial and agricultural
  • Dangerous goods

 

Services Available

Shippit service level Service level Service offering
NZ Post Courier-Post

Standard

Standard delivery with pickup
NZ Post Courier-Post Express

Express

Express delivery with pickup

 

Integration & Service Limitations

To see all carrier limitations, see our Carrier Overview Matrix.

Service Type Road Road
Service Level Standard Express
Max Dead Weight <25 kg <25 kg
Max Cubic Weight <0.125 m³ <0.125 m³
Max Length <1.50 m <1.50 m
Pallets No. No.
Dangerous Goods With approval only. With approval only.
Liquids Limited. Limited.
Food Yes. Yes.
Perishable Goods No. No.
BYO available Yes. Yes.

 

Alcohol Deliveries

Does NZ Post accept alcohol in their network?

  • Yes, however, limitations apply, see above.
  • Valid 18+ ID must be provided by the receiver at the time of delivery. If the receiver does not have the relevant ID, the order will be returned to the depot for redelivery or returned to the sender. 
  • The driver undergoes specific training in order to deliver alcohol and reserves the right to refuse delivery due to insufficient ID.
  • Authority to leave (safe drop) is not available with these types of deliveries.

 

Heavy or Bulky Freight

Does NZ Post accept heavy or bulky freight?

  • No, maximum weight and size limits apply (see above).
  • Any underdeclared goods will be invoiced by Shippit accounts once the courier has charged for the corrected weight.

 

Dangerous Goods

NZ Post is able to transport some types of dangerous goods, in limited quantities for pre-approved customers only.

Please contact your Shippit Account Manager or Support Team if you plan to ship any of the below mentioned goods as you need approval before shipping on our account. 

NOTE: Should our account be used to ship dangerous or prohibited goods without prior approval, we may need to suspend or cancel your account.

 

What are dangerous goods?

Dangerous goods are classified into nine hazard classes by the UN (United Nations) and reflected in the  IATA Dangerous Good Regulations.

Dangerous goods are substances or articles with hazardous properties which, if not handled correctly, may:

  • Explode
  • Asphyxiate
  • Burn
  • Poison
  • Corrode skin or metals
  • Pollute the environment
  • Become unstable with other products

When shipping DGs, you must have them:

  1. Have someone properly certified in DG signing off on the shipments
  2. Approved by Shippit/the carrier before shipping
  3. Packaged and labelled correctly
  4. Accompanied by an MSDS or SDS (Material Safety Data Sheet or Safety Data Sheet)

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Prohibited

The below can not be shipped under any circumstance

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Limited Goods

The below can be shipped with prior approval only

  • See the full list of prohibited items here.

 

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Additional prohibited items:

  • Any item that is not sufficiently packaged to withstand a 1.2 m drop.
  • Any item that is classified as Restricted under our terms and conditions where you have not complied with the conditions of carriage for that item.

 

  • You must comply with the conditions of carriage for each category that applies to your item.

 

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Activation

Currently, you will not be able to simply turn on NZ Post within Shippit. 

You will need to contact our Configuration team for further assistance by emailing configuration@shippit.com. 

Please allow up to one week for account activation however it is normally quicker.

 

Can I bring my own carrier account (BYO)?

Yes, absolutely. Please check out our integration guide here.

 

Pickup & Collection

Cancelling an Order

  • You can cancel any standard orders from within the Shippit app so long as it remains in Booked For Delivery status. Once the order is in transit, it will be charged at full price.

Rebooking an Order

  • To rebook a pickup, please contact Shippit support who will reach out to the carrier for you.
  • You are not charged to rebook a failed pickup unless the order has been futiled by the carrier (the driver has tried to collect it and unable to).

Collection Times

Please allow 1 business day for collection.

Contacting Drivers

If you need to discuss your collection please contact Shippit support directly.

 

Delivery FAQs

Authority To Leave

Yes, ATL can be applied at checkout or when the receiver books redelivery online.

Collection Points

  • Yes, parcels can also be delivered directly to one of over 300+ Parcel Collect locations nationwide, so the receiver can pick them up where and when it suits.
  • They have the option to set this up on their NZ Post account online.

Redelivery and redirection

Yes, as long as the parcel hasn’t been loaded into the delivery van, you can redirect it to another address within 75 km free of charge.

Packaging Guidelines

You'll find our recommended packaging guidelines here.

Insurance

There is no complimentary insurance when booking with this carrier through Shippit. This means no claims for compensation can be lodged in the event something gets broken or goes missing.

To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.

Surcharges

Public-facing surcharges can be found on our website here.

 

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