Shippit sends your recipients SMS delivery notifications at key delivery stages including:

  • In transit
  • With driver
  • Delivery attempted
  • Awaiting collection
  • Partially completed

Switch SMS notifications on/off

To control whether you’d like us to send SMS delivery notifications to your recipients, navigate to your account Settings and click on Notifications.

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Choose which SMS notifications are sent at various delivery stages

SMS for all delivery stages are activated by default. If you'd like to turn SMS notifications off for certain statuses, please reach out to configuration@shippit.com.

Example notifications

Here are examples of what our SMS notifications look like, updated as of February 2022.

In transit

This notification is sent once the package is picked up from your location.

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With driver

This notification is sent once the package is onboard with the delivery driver. 

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Delivery attempted

This notification is sent once a delivery attempt has been made and was unsuccessful.

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Awaiting collection

This notification is sent once a delivery attempt has been made and the package has been dropped off at a collection point. 

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Partially completed

This notification is sent for orders with multiple packages and for when only some of the packages have been delivered.

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