Get to Know Seko Express

SEKO Logistics offers end-to-end supply chain solutions, including global cross-border eCommerce delivery. You can currently ship orders with SEKO to:

New Zealand, the United States, and the United Kingdom.
Europe including, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
Asia including, Hong Kong, Japan, Singapore, Taiwan, Malaysia

Compatibility

Freight Type
Best Fit For	Not Suitable For
International standard and express delivery Pickups from limited areas in Sydney, Melbourne, and Brisbane	Dangerous goods
Customer Type
Best Fit For	Not Suitable For
Fashion, apparel & footwear. Consumer electronics (Computer, computer parts/accessories, consumer electronics). Health & Beauty (skincare, personal care and home products). Hobbies, Education & Baby (hobbies, educational materials, baby products).	Food (wet or dry) Medicine and supplements Liquids & perfumes Pure batteries Other IATA defined Dangerous Goods

Services Available

You can access two types of Seko services through Shippit:

Shippit service level	Service level	Service offering
Seko Standard	Standard International	Standard pickup and delivery
Seko Express	Express International	Air Express

Integration & Service Limitations

To see all carrier limitations, see our Carrier Overview Matrix.

Alcohol Deliveries

Does SEKO accept alcohol in their network?

No, liquids are not permitted.

Bulky Freight

Does SEKO accept bulky freight?

No, Seko has limited weight restrictions (see above).

Dangerous Goods

No, Seko does not accept dangerous goods.

Seko logistics will not accept any type of dangerous goods.

Should our account be used to ship dangerous or prohibited goods without prior approval, we may need to suspend or cancel your account.

Activation

Currently, you will not be able to turn on Seko within Shippit as approval is required before shipping.

You will need to contact our Configuration team for further assistance by emailing [email protected]. Please allow up to one week for account activation, however, it is normally quicker.

NOTE: Seko logistics currently only service pickups from limited areas in Sydney, Melbourne, and Brisbane.

Click here for a list of serviceable suburbs and their postcodes. Please check this to confirm if your area is included.

You can also view their rate cards below to get a better idea of the rates offered.

Seko rate card ex Sydney

Seko rate card ex Melbourne & Brisbane

Can I bring my own carrier account (BYO)?

No, we currently do not offer a BYO integration with Seko Logistics services.

See the full integration guide here.

Pickup & Collection

On occasion, Couriers Please collects shipments on Seko's behalf, however, Shippit will automatically produce the correct pickup label when this is required so you don't need to do anything different.
Cancelling an order	You can cancel any standard orders from within the Shippit app so long as it remains in Booked For Delivery status. Once the order is in transit, it will be charged at full price.
Collection Times	CouriersPlease - please allow 1 business day for collection. Seko Express - dependant on volume and agreed arrangement during activation. Note: During peak times, adhoc pickups may take 2-3 business days
Rebooking an order	To rebook a pickup, please contact Shippit support who will reach out to the carrier for you. You are not charged to rebook a failed pickup unless the order has been futiled by the carrier (the driver has tried to collect and unable to).
Contacting Drivers	If you need to discuss your collection please contact Shippit support directly.

Delivery FAQs

Authority To Leave	ATL needs to be provided at the time of booking to apply to the order. Otherwise, the receiver can request it with the end-mile carrier.
Redelivery and redirection	Redelivery is dependent on the end-mile carrier and the receiver can usually do this online directly with the end-mile carrier once they receive their 'Delivery Attempted' email notification from Shippit. Redirection is not available however goods can be returned at the sender's expense.
Customs Charges	On occasion, goods might get captured and held by MPI (Ministry of Prime Industry) for further investigation. Who pays is dependant on how an account is setup on Shippit. The option to cover charges can remain with the receiver or sender. It's essential to ensure customs declarations contain the exact qty, type of good etc to avoid delay (i.e food needs to declare if raw or cooked). If this is not attached this to the order it will delay delivery. The sender is ultimately liable for any excess charges passed on by customs, or those that the customer refuses.
Return to Sender (RTS)	Yes, however the sender is liable for the return costs.
Packaging Guidelines	You'll find our recommended packaging guidelines here.
Insurance	There is no complimentary insurance when booking with this carrier through Shippit. This means no claims for compensation can be lodged in the event something gets broken or goes missing. To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.
Surcharges	For an extensive list of all carrier surcharges, click here.

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