Delivered by Uber Direct, Powered by Shippit.
Shippit connects seamlessly with Uber's on demand delivery so you can increase conversions at checkout and share better delivery experiences. Uber powers on-demand deliveries using a crowd-sourced shipping model currently available for our Australia & New Zealand customers.
With 7 million total active drivers on Uber’s platform worldwide, our partnership allows you to tap into an ever-growing network leveraging one of Australia’s largest on demand delivery networks:
90% of Australia’s population is serviceable by Uber
37 cities with rider presence
30 min Uber average delivery speed
Benefits of using Uber Direct
Streamlined on demand delivery
Ship on demand delivery using your physical store network
Share better delivery experiences your customers will love
Increase conversions at checkout with on demand delivery
Synchronise store inventory across the API or use our interface to fulfil online orders from store locations
Set a collection date and time or take advantage of ASAP collections
Offer flexible delivery choices at checkout based on location and real-time capacity
Identify high-demand areas and pickup locations
Share live GPS tracking and notifications with a live tracking webhook
Access to delivery fee rebates
Services available
Shippit partner account:
Uber Direct via Shippit = Shippit on demand service level
On demand/ASAP for delivery in under 2 hours (available with API and UI)
BYO account:
Uber Direct BYO = Shippit on demand service level
On demand/ASAP for delivery in under 2 hours (available with API and UI)
Scheduled (available with API only)
Same day/hyperbatched (available with API only)
Serviceability
Uber Direct = Australia wide delivery
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
For a full list of restrictions on the Uber Direct network, see the Uber Direct restrictions.
| Uber Direct |
Max dead weight | 20kg per item |
Max cubic weight | 2m³ |
Max quantity | 8 bags/boxes per order |
Uber Direct is suitable for:
Goods under 20kg
Goods under 2.11m³ (e.g. roughly 175 x 130 x 90 cm)
Max quantity of 8 bags or boxes per order
Light weight goods
Goods with value under $500
Storefront or standalone locations only
Allowable dangerous goods (refer to Dangerous Goods section in this article)
Uber Direct is not suitable for:
Consumables requiring refrigeration or heating
Bulky, palletised or consolidated freight
Warehouse locations
High value goods >$500
Prohibited Goods (refer to Restrictions section below)
Prohibited, restricted, and dangerous goods
This section contains a current list of goods accepted in the Uber Direct network however this is subject to change. For the most up-to-date information please always refer to Uber Direct Restrictions.
Prohibited goods
Bulky, palletised or consolidated freight
Warehouse pickup locations
Unapproved dangerous goods
High value goods over $500
Food or other edible products that have passed their Used By date
Tobacco, tobacco products, vaping products or similar items (whether containing nicotine or otherwise)
Recreational drugs or illicit substances
Cannabidiol (CBD) including oil or food products; any form of marijuana or paraphernalia; other herbal controlled substances
Illegal or controlled edible products (e.g. horse meat, shark fin)
Binge drinking, smoking, or drug-related paraphernalia and tools (e.g. funnels or snorkels designed for alcohol, rolling papers)
Pornography
Weapons, including firearms, ammunition, and their parts
Explosives, including ammunitions, fireworks, igniters, flares, and sparklers
Heavy duty construction tools, portable generators, and other items containing motors
Car or vehicle batteries
Industrial batteries and supercapacitors/ultracapacitors
Illegal items (items that are illegal to possess, transfer or sell), or regulated items unless expressly permitted. This includes items that are illegal when sold for recreational purposes (e.g. cream chargers)
Stolen or counterfeit goods
Pathological samples and other bio-hazardous bodily substances (e.g. blood samples)
Pest and insect poisons (cockroach poison, rat baits, moth balls). Not to be confused with pest and insect repellents
Items containing hazardous chemicals as defined by the Globally Harmonised System of Classification and Labelling of Chemicals (GHS). This includes any items containing substances which are corrosive on contact, combustible or flammable at temperatures of 40 degrees celsius or lower, or otherwise oxidising, toxic and/or infectious. This does not include low risk household items as specified in this policy.
People or animals including Endangered Species or parts thereof; regulated plants (e.g. noxious weeds, plants, prohibited seeds)
Money; gift cards; lottery tickets; coins; travellers cheques; securities of any kind payable to bearer; platinum, gold or silver, manufactured or otherwise; jewels; other articles of high intrinsic value; or precious stones (all valuable natural mineral stone, silica or substances extracted from the group, whether in its natural state or refined, processed, set or treated); monetary donations
Any other class of item that is only able to be sold to persons that are 18 years or older under applicable laws and regulations
Any items for which the requester does not have permission to send
Restricted goods
All restricted goods must be pre-approved by Shippit and the carrier prior to shipping.
Alcohol 0.5% ABV or higher* (e.g. beer, wine, liquor)
Medicines and other pharmaceutical items* (including medical devices, pregnancy tests, face masks, vitamins and supplements for weight loss or nutrition, protein powder, herbalifes, Rapid Antigen Tests)
Certain low risk aerosols (this means deodorants and antiperspirants, air fresheners, cooking oils, pest and insect repellents, and hair sprays)
Non-aerosol insect and pest repellents (not to be confused with insecticides and pesticides, which are prohibited)
Gardening and household tools (including painting tools), with the exception of knives and boxcutters
Non-aerosol paints and similar items containing low-level hazardous chemicals (including paint thinners, varnish, paint removers)
Low risk household cleaning and gardening items (such as soap, disinfectant, surface spray and bleach)
Can send electronics including laptops, mobile phones, TVs, chargers but limited to a maximum of 2 lithium batteries within products (e.g. laptops), but no loose/spare lithium batteries. Electronics must be suitably packed and protected, for example with a strong outer box
Power tools that are suitably packed and protected
Goods marked with * may be reviewed on a case-by-case basis.
Dangerous goods
Provided that all relevant labelling, disclaimer, and compliance obligations are met, and that items are properly packaged so as to minimise the risk of injury to delivery people, requesters are able to send some regulated and limited quantity dangerous goods.
Always refer to Uber Direct Restrictions for the most up-to-date information.
Regulated dangerous goods allowed in the network
Class 2 - Low-risk aerosols (limited to 2 x per delivery).
Certain low-risk aerosols (this means deodorants and antiperspirants, air fresheners, cooking oils, pest and insect repellents, and hair sprays)
Class 9 - Insect repellants.
Non-aerosol insect and pest repellents (not to be confused with insecticides and pesticides, which are prohibited)
Class 3 - Paints & low-level hazardous chemicals.
Non-aerosol paints and similar items containing low-level hazardous chemicals (including paint thinners, varnish, and paint removers)
Class 9 - Electronics & Batteries.
Can send electronics including laptops, mobile phones, TVs, and chargers but limited to a maximum of 2 lithium batteries within products (e.g. laptops), but no loose/spare lithium batteries. Electronics must be suitably packed and protected, for example with a strong outer box.
Non regulated dangerous goods allowed in the network
Cleaning products.
Low-risk household cleaning and gardening items (such as soap, disinfectant, surface spray and bleach)
Household & garden tools.
Gardening and household tools (including painting tools), with the exception of knives and box cutters
⚠️ IMPORTANT: Delivery drivers can cancel a delivery or trip request if they feel unsafe accepting the request. This includes if they believe the order is too heavy or bulky for them, or unsafe for them to carry.
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
See full terms of carriage on the Uber website.
You can also refer to Shippit's Recommended Packaging Guidelines for more information.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods.
For more information, see the Carrier Surcharge Article.
Insurance
Complimentary loss or damage insurance is not included when booking with Uber Direct through Shippit unless you have it included in your own BYO account.
Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.
Pickup and collection
This section contains general information about pickup and collection with Uber Direct.
Cut-off times
Cut-off times will be configured upon configuring your account. It is recommended to set the cut-off time to max 1 hour before store closure allowing the goods to be returned to the store/sender if there are any issues with delivery as drivers will not hold goods overnight
Collection issues
If you experience issues with pickup delays or issues, escalate to Shippit Support and our support team can engage Uber support directly for assistance.
Cancelling orders
Cancel any orders directly from your Shippit account. This triggers a cancellation request to Uber using an API call. If you need to cancel an order, you must cancel before the driver has commenced their trip. If the driver has already started their trip you are charged futile pickup fees.
Collection times
The driver can present any time after the booking cut-off time you have configured on your account. The driver should arrive within 20 minutes from the end of the expected delivery ETA.
Contacting drivers
Do not contact Uber drivers directly unless their contact details are provided in live tracking notifications.
Futile charges
If the order is cancelled before the driver is called out, then no charge applies.
If the driver has already been called out, then a futile charge could apply. This charge is usually equal to the original booking cost. You can also refer to your rate card for surcharges.
Rebooking orders
If you need to rebook an order, contact Shippit Support for assistance.
Getting pickup help
If you experience issues with a collection, contact Shippit support for assistance.
Delivery
This section contains general information about deliveries with Uber Direct.
Authority to leave
Uber Direct will leave goods unattended if a signature is not required on the order and where it is safe to do so.
Proof of delivery
Depending on your choice of configuration, your deliveries will be either ATL (authority to leave) or SIG (signature or delivery confirmation required).
For deliveries that require confirmation at the customer's address, dropoff verification may be applied. Shippit can configure this during configuration.
Drop off verification includes:
PIN delivery: A 4-digit code is sent to the customer, which the courier must enter to complete the dropoff.
Dropoff barcode: Requires the courier to scan a barcode to confirm delivery.
Dropoff signature and picture.
Shippit will record the delivery as ‘completed’ when we receive notification that the delivery has been completed from Uber Direct.This is displayed on the ‘tracking page’ accessed through the email/sms notification sent to the receiver on the order
If you have any questions about proof of delivery with Uber Direct, contact Shippit support.
Redelivery and redirection
Redelivery is not available. Uber Direct drivers leave goods unattended if a signature is not required on the order, and where it is safe to do so. If the delivery is unable to be completed it is returned to the sender. Drivers are unable to hold goods overnight.
Redirection to a new address is not possible. If you need an order returned to the sender, contact Shippit support and we will contact Uber Direct to request return to sender.
Returns
Returns are available, but you must have them set up when your Shippit and Uber Direct accounts are configured.
If you have a return flow configured, at least one verification method is included:
Return picture: A photo is taken by the courier at the point of return.
Return signature: Can be used as an alternative or additional verification method.
Delivery support
If you have any questions regarding your Uber Direct delivery, you can contact Uber Direct via phone or online:
By phone for live order concerns - +61 1800 951 405
Or using Uber Direct help at help.uber.com
Alternatively you can reach out to our support team for assistance.
Parcel receivers can request help by clicking 'Get help' in your Shippit notifications.
Activation
You must have pre-approval before shipping with Uber Direct through Shippit. Please contact our Configuration Team to get started.
Setting up a BYO account
To set up your BYO integration, contact our Configuration Team with your account details. You will need to have all of your carrier account credentials ready.
Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.
Service codes currently available
Please note, these codes are accurate as of August 2025. Whilst we do our best to keep information up-to-date, the codes are subject to change at the discretion of the carrier.
Please consult with your carrier account manager for the latest service codes.
Uber Direct doesn’t have service/product codes at this time, instead they rely on the information configured during activation, such as your pickup and drop off times, and pickup and drop off deadlines, to determine the service required. We currently offer 3 different services with Uber Direct:
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