Shippit Insights advanced reporting is a series of data rich dashboards that can help you understand how your shipping and delivery services are performing. Use them to determine whether you have chosen the right carrier mix, whether or not you're living up to the promises you make your customers, and work out who is buying from you and where.

Insights are available for all Shippit subscriptions, but depending on your plan, you might be able to access more features and do more with the data. Contact [email protected] to discuss your options, and get set up.

The advanced fulfilment dashboard includes these reports:

This article discusses each of the reports in the advanced fulfilment dashboard.

You can use the order volumes reports to track where your orders are being shipped to, and their size and volume. The graphs in this report show the total number of orders you have booked, the states and regions you are shipping orders to, and the charged weight and cubic volume of your orders. You can use this data to determine what type of freight you are shipping and to where, and to determine if your warehouse locations are appropriate.

This report includes seven graphs showing the total number of orders booked over time, the delivery state and region for orders, and the order weight and volume.

Drill down in the order volumes report to see more details. You can also right-click on graph elements and select Show all to see and download the individual orders that match your search criteria:

This graph shows the total number of orders booked during the selected time period. Use this graph to determine when your peak periods are. Hover your mouse over any point on the line to see more information for that data point. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the total number of orders booked for delivery to each state for the selected time period. Use this graph to determine how many orders you are shipping to the different states.

Click one of the bars to drill down into further information for the chosen state. For example, to see more information about the number of orders shipped to Queensland, click the QLD bar to update all the graphs in this section to show only orders booked to that state. You can now determine how much you are sending to metro or regional areas within the state, and use this information to adjust your freight locations. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the total number of orders booked for delivery to metro and regional areas for the selected time period. Use this graph to determine how many orders you are shipping to the different regions.

Click one of the bars to drill down into further information for the chosen region. For example, to see more information about the number of orders shipped to metro regions, click the Metro bar to update all the graphs in this section to show only orders booked to that state. You can now determine how much you are sending to metro or regional areas across Australia, and use this information to adjust your freight locations. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the total number of orders booked in different weight categories for the selected time period. This graph uses the chargeable weight, which is the weight charged by the carrier for the order. Use this graph to determine the size of the freight you are shipping.

Click one of the bars to drill down into further information for the weight category. For example, to see more information about the number of orders in the 5-10kg category, click the 5-10kg bar to update all the graphs in this section to show only orders booked in that weight category. You can now determine where packages in this category are being sent, and use this information to adjust your freight locations. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the percentage of total orders booked in different weight categories for the selected time period. This graph uses the chargeable weight, which is the weight charged by the carrier for the order. Use this graph to determine the size of the freight you are shipping.

Click one of the bars to drill down into further information for the weight category. For example, to see more information about the percentage of orders in the 25-50kg category, click the 25-50kg bar to update all the graphs in this section to show only orders booked in that weight category. You can now determine where packages in this category are being sent, and use this information to adjust your freight locations. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the total number of orders booked in different cubic volume categories for the selected time period. This graph uses the cubic volume, which is the volume calculated from the linear measurements of the package. Use this graph to determine the size of the freight you are shipping.

Click one of the bars to drill down into further information for the cubic volume category. For example, to see more information about the number of orders in the 0.10-0.20m³ category, click the 0.10-0.20 m3 bar to update all the graphs in this section to show only orders booked in that category. You can now determine where packages in this category are being sent, and use this information to adjust your freight locations. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the percentage of total orders booked in different cubic volume categories for the selected time period. This graph uses the cubic volume, which is the volume calculated from the linear measurements of the package. Use this graph to determine the size of the freight you are shipping.

Click one of the bars to drill down into further information for the weight category. For example, to see more information about the percentage of orders in the 0.25-0.50m³ category, click the 0.25-0.50 m3 bar to update all the graphs in this section to show only orders booked in that category. You can now determine where packages in this category are being sent, and use this information to adjust your freight locations. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the carrier allocation reports to track how much you are shipping over time. The graphs in this report use the number of orders you have completed to determine how much you are shipping over time, by carrier and service level. You can use this data to determine when your peak times are, and to determine if your service level mix is appropriate.

This report includes four graphs showing the total and average order volume for each carrier, split by service level.

Drill down in the order volume report to see more details.

This graph shows the total number of orders booked at different service levels for the selected time period. Use this graph to determine how many orders you are booking at different service levels.

Click one of the bars to drill down into further information for the chosen carrier. For example, to see more information about the number of orders booked at a standard service level, click the Standard bar to update all the graphs in this section to show only orders booked at that service level. You can now determine how much you are booking with various carriers at that service level, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the percentage breakdown of your orders into service levels across the selected time period. Use this graph to determine what percentage of total orders you are booking at different service levels.

Click one of the segments to drill down into further information for the chosen service level. For example, to see more information about the number of orders booked at a standard service level, click the Standard segment to update all the graphs in this section to show only orders booked at that service level. You can now determine how much you are booking with various carriers at that service level, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the total number of orders booked with different carrier services for the selected time period. Use this graph to determine how many orders you are booking with different carriers.

Click one of the bars to drill down into further information for the chosen carrier. For example, to see more information about the number of orders booked with Australia Post eParcel, click the eParcel bar to update all the graphs in this section to show only orders booked with that carrier. You can now determine how much you are booking with various carriers, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the percentage breakdown of your orders into carriers across the selected time period. Use this graph to determine what percentage of total orders you are booking with different carriers.

Click one of the segments to drill down into further information for the chosen carrier. For example, to see more information about the number of orders booked as click and collect, click the Click & Collect segment to update all the graphs in this section to show only orders booked with that carrier. You can now determine how much you are booking with various carriers, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the carrier quoted shipping costs reports to track how much your carriers are costing. The data in this graph uses the quoted cost to determine how much you are being charged by each carrier, based on the destination of the order. You can use this data to determine which carriers are providing the most cost-effective service for you, for each shipping service level.

This report includes five graphs showing the total and average cost for each carrier, split by service level.

Drill down in the carrier quotes shipping costs report to see more details.

This graph shows the average quoted cost per order over time. Use this graph to determine the fluctuation in average order cost over time. Hover your mouse over any point on the line to see more information for that data point. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the total quoted cost of orders at different service levels for the selected time period. Use this graph to determine your total spend on different service levels.

Click one of the bars to drill down into further information for the chosen carrier. For example, to see more information about total cost for the standard delivery level, click the Standard bar to update all the graphs in this section to show only orders booked as standard service. You can now determine how much various carriers are costing at this service level, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the average quoted cost of orders at different service levels for the selected time period. Use this graph to determine your average spend on different service levels.

Click one of the bars to drill down into further information for the chosen carrier. For example, to see more information about average cost for the priority delivery level, click the Priority bar to update all the graphs in this section to show only orders booked as priority service. You can now determine how much various carriers are costing at this service level, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the total quoted cost of orders booked with different carriers for the selected time period. Use this graph to determine your total spend with different carriers.

Click one of the bars to drill down into further information for the chosen carrier. For example, to see more information about total cost for Aramex Australia and New Zealand click the Aramex Au Nz bar to update all the graphs in this section to show only orders booked with that carrier. You can now determine how much various carriers are costing, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the average quoted cost of orders booked with different carriers for the selected time period. Use this graph to determine your average spend with different carriers.

Click one of the bars to drill down into further information for the chosen carrier. For example, to see more information about average cost for Bonds Couriers click the Bonds Couriers bar to update all the graphs in this section to show only orders booked with that carrier. You can now determine how much various carriers are costing, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the lead times reports to determine how long it takes for an order to be delivered. Find out how long it takes for orders to be booked, picked up, and shipped, and determine which carriers are providing the best service for you, for each shipping service level.

This report includes three graphs showing the average time an order spends from being created to being delivered, by service level, and by carrier.

Drill down in the lead times report to see more detail on service levels, or individual carriers.

This graph shows the average time it takes for an order to go from being created to being delivered, over time. Use this graph to determine the fluctuation in average order lead time. Hover your mouse over any point on the line to see more information for that data point. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the average time that an order spends in each stage by service level. Use this graph to determine how long your orders are taking to move from creation to booking, waiting for carrier pickup, and then to be received by your customer.

Click one of the bars to drill down into carrier information for the chosen service level. For example, to see the carrier breakdown for the standard service level, click the Standard bar to update all the graphs in this section to show only orders using standard service. You can now determine which carrier is performing the best for standard deliveries, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the average time that an order spends in each stage by carrier. Use this graph to determine how long your each carrier is taking to move from creation to booking, waiting for carrier pickup, and then to be received by your customer.

Click one of the bars to drill down into more information for the chosen carrier and service level.

Click one of the bars to drill down into lead time information for the chosen carrier. For example, to see the leads time breakdown for Couriers Please standard service, click the Couriers Please - Standard bar to update all the graphs in this section to show only orders using standard service. You can now determine which carrier is performing the best for standard deliveries, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the carrier performance reports to track how your carriers are performing. Find out how long it takes for orders to be delivered, and whether or not your carriers are meeting their SLAs. You can determine which carriers are providing the most efficient service for you, for each shipping service level.

This report includes eight graphs showing the delivery time for each carrier, split by service level, the delivered on time percentage (DoT%) for each carrier, split by service level, and the number of orders that failed your service level agreements (SLAs), split by order state and carrier.

Drill down in the carrier performance report to see more details.

This graph shows the average transit time for all of your orders. Use this graph to determine how long your orders are taking between being picked up by the carrier and received by your customer. Hover your mouse over any point on the line to see more information for that data point. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the delivered on time percentage (DoT%) for all of your orders. Use this graph to determine which percentage of your orders are being delivered on time. Hover your mouse over any point on the line to see more information for that data point. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the order state for orders that were not completed successfully. Use this graph to determine where your orders might be failing.

Click one of the bars to drill down into carrier information for the chosen order state. For example, to see the carrier breakdown for orders that failed while they were in transit, click the in_transit bar to update all the graphs in this section to show only those orders that failed while in transit. You can now determine which carrier is failing to deliver orders in this state, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows orders that took longer than agreed to be delivered. Carriers have a stated service level agreement (SLA) for how long deliveries should take, and this graph shows orders that have breached the SLA. Use this graph to determine which carriers and service levels are taking too long to be delivered.

Click one of the bars to drill down into carrier information for the chosen carrier. For example, to see more information about orders that were booked with Couriers Please that breached SLA, click the Couriers Please bar to update all the graphs in this section to show only those orders that were booked with that carrier. You can now determine which carrier is failing to deliver orders within their agreed SLA, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the percentage of orders that delivered on time, by service level. Use this graph to determine which service levels have a delivered on time percentage that is too low.

Click one of the bars to drill down into further information for the chosen service level. For example, to see more information about delivery on time for priority orders, click the Priority bar to update all the graphs in this section to show only priority orders. You can now determine which service level is delivering orders on time, and use this information to adjust which service levels you offer your customers. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the percentage of orders that were delivered on time, by carrier. Use this graph to determine which carriers have a delivered on time percentage that is too low.

Click one of the bars to drill down into further information for the chosen carrier. For example, to see more information about delivery on time for Allied Express same day service, click the Allied Express Same Day bar to update all the graphs in this section to show only orders booked with that carrier. You can now determine which carrier is delivering orders on time, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the average amount of time, in working days, that your orders are waiting for pickup, by carrier. Use this graph to determine which carriers are picking up your orders most efficiently.

Click one of the bars to drill down into further information for the chosen carrier. For example, to see more information about pickup time for Direct Freight Express, click the Direct Freight Express bar to update all the graphs in this section to show only orders booked with that carrier. You can now determine which carrier is picking up your orders on time, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the average amount of time, in days, that your orders are spending in transit, by carrier. Use this graph to determine which carriers are delivering your orders most efficiently.

Click one of the bars to drill down into further information for the chosen carrier. For example, to see more information about shipping time for Australia Post eParcel Express Post, click the eParcel Express Post bar to update all the graphs in this section to show only orders booked with that carrier. You can now determine which carrier is delivering your orders efficiently, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the controls at the top of the page to filter your report data, and drill down into your data to discover more information about your shipping history. Which fields you have available could depend on your user role.

Use the Pickup Country field to show orders that are picked up from a particular country.

Use the Pickup State field to show orders that were picked up from a particular state or states within Australia, New Zealand, or Malaysia.

Use the Delivery Country field to show orders that were delivered to a particular country or countries.

Use the Delivery State field to show orders that were delivered to a particular state or states within Australia, New Zealand, or Malaysia.

Use the Order Booked Date field to show orders booked during a specific date range.

Use the Store Name field to show orders that have come from a specific store or stores.

Use the Carrier Service Name field to show orders booked with a particular carrier or carriers at a certain service level.

Use the Delivery Metro or Regional field to show orders that were delivered to a particular region within Australia.

Use the Return (Yes/No) field to show only orders including or excluding returns.

For filter fields where you can enter a value, you can choose to include, exclude, or search for partial values, by selecting the appropriate operator from the drop down list.

Click the Reload icon to reload the graphs with your filters.

Click the Show/Hide filters icon to show or hide the filters bar.

You can access additional settings from the Dashboard Actions kebab menu in the filters bar.

Click Clear cache and refresh to reset and refresh the data in your graphs.

Click Download to download a PDF or .csv file of the current dashboard. For more information, see the export insights data section.

Click Reset filters to clear your existing filters and go back to the defaults.

Click Each tile's time zone to select a new time zone for your data. By default, this is set to your local time zone.

You can export data from your Shippit Insights dashboard so you can share it with your colleagues, or use it in your own business intelligence tools. Data is available as a downloadable PDF file, or as comma-separated CSV files for using in a spreadsheet or importing into a BI tool.