The HUBBED network allows omni-channel and pureplay retailers to offer click and collect and returns powered by HUBBED technology. This means that consumers are offered more choice, convenience and control for parcel pickups and drop offs.
Retailers, carriers, and consumers can benefit by using the 3000 parcel collection locations that are open 24/7 and extended hours. HUBBED is proudly certified by the Carbon Reduction Institute of Australia.
HUBBED has operated in Australia since 2014 and has expanded internationally including New Zealand, Taiwan, and the Philippines, and have expansion plans to include 5 new markets across Asia and the US.
Shippit's HUBBED integration gives you access to Australia’s leading parcel pickup, collection and drop off point network, so you can drop off your outbound deliveries when and where it suits you and provide your customers with a convenient and sustainable drop off return option.
Take advantage of Shippit's partner rates to drop off your packages to over 3000 convenient locations, from newsagents to service stations. Many locations are open early and late, 7 days a week, for ease and convenience.
Is the HUBBED drop off service right for you?
Renowned service
Over 3000 locations Australia wide
Drop off parcels to a HUBBED location instead of waiting on courier collection
Allow customers to drop off returns to a HUBBED location using Shippit returns.
Services available
Shippit partner account:
HUBBED outbound = Shippit standard service level
Allows you to drop your packages off at a HUBBED location instead of waiting on a collection from a courier
HUBBED returns = Shippit standard service level
Allows your customers to drop in their returns to a HUBBED location across Australia
BYO account:
Currently not available
Serviceability
HUBBED provides coverage to major cities and regions Australia wide.
Check the HUBBED website for an updated list of HUBBED locations.
New South Wales:
Sydney and surrounding suburbs
Newcastle region
Gosford region
Wollongong region
Lismore region
Albury region
Queensland:
Gold Coast, Coolangatta, and Tweed Heads region
Brisbane and surrounding suburbs
Toowoomba region
Sunshine Coast region
Gympie
Western Australia:
Perth and surrounding suburbs
South Australia:
Adelaide and surrounding suburbs
Adelaide Hills region
Victoria:
Melbourne and surrounding suburbs
Bendigo region
ACT:
Canberra region
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
For a full list of restrictions on the HUBBED network, see the HUBBED parcel guidelines.
| HUBBED drop off outbound service | HUBBED drop off returns service |
Max dead weight | 10kg | 10kg |
Max cubic weight | 10kg or <0.1 m³ | 10kg or <0.1 m³ |
Max length | 1.2m | 1.2m |
HUBBED is suitable for:
Dropping off parcels to a collection point mitigating courier collection
Allowing your customers to return parcels using a collection point
Small consumer goods and ecommerce products
Goods under 10kg and 1.2m in length
HUBBED is not suitable for:
Bulky goods and palletised freight
Alcohol
Prohibited or dangerous goods
Illegal goods
Money or coins
Medicinal or pharmaceutical products including scheduled medication
Perishable goods
Live goods and animals
High value goods
Prohibited, restricted, and dangerous goods
This section gives a list of goods prohibited in the HUBBED network, however this is subject to change. For the most up-to-date information, refer to the HUBBED parcel guidelines.
Prohibited goods
Bulky goods and palletised freight
Alcohol
Dangerous goods
Gases, pyrotechnics, arms and ammunition or corrosive, toxic, flammable, explosive, oxidising or radioactive materials or any other noxious, dangerous or hazardous goods or goods likely to cause damage
Illegal goods
Any objects or substances that are either illegal in the Jurisdiction or in respect of which carriage or possession is illegal in the Jurisdiction
Money or coins
Prescribed drugs or medicinal products including scheduled medication
Perishable goods
Perishable foods
Cold-chain goods e.g any item that requires specialist storage or storage at a specific temperature
Live goods e.g live animals, pets, fish, or any other live creature
High value goods including but without limitation jewellery, bullion, deeds, bonds, securities, stamps, antiques, fine art or luxury goods
Dangerous goods
HUBBED does not accept any type of dangerous goods in their network.
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
See the HUBBED parcel guidelines here.
You can also refer to Shippit's Recommended Packaging Guidelines for more information.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.
Insurance
Complimentary loss or damage insurance is not included when booking with HUBBED through Shippit.
Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.
Pickup and delivery
This section contains general information about pickup and collection with HUBBED.
Collection
Once freight has been packaged and labelled, you can drop off your freight to the selected HUBBED return location. Majority of locations are open for 24 hours or extended hours providing convenience to Shippit customers.
The HUBBED location scans your freight in. The scan triggers a pickup request with a courier and collection occurs within 24-48 hours.
Your HUBBED agent assesses the freight packaging and any parcels not packaged sufficiently are accepted. Parcels that are refused need to be repackaged sufficiently before proceeding.
Contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.
Changing a drop-off location
You must drop off at the location selected during the initial set-up or booking.
If you need to change the drop-off location, you will need to cancel and re-order in Shippit.
💡NOTE: When you are booking and confirming your order, it displays your standard pickup address. This is expected behaviour and your order can be dropped off as usual at the location you selected during setup.
Collection timeframes
When the HUBBED location receives your parcel, they scan it into their network. The scan triggers a pickup request with a courier and collection occurs within 24-48 hours. You will usually see an In Transit scan in Shippit within 24-48 hours.
Contacting drivers
You can't contact drivers directly. Contact Shippit Support for help with collection.
Proof of delivery
HUBBED provides proof of delivery (POD) for all shipments. Shippit records a completed delivery once we receive a completed scan from the carrier, which is visible in Shippit tracking.
If your POD is not available, contact Shippit Support for assistance.
Redirection and return to sender (RTS)
Redirection is not possible with HUBBED orders. Once goods are in transit they will be delivered to the intended delivery address.
We can attempt to request an RTS if required however this cannot always be guaranteed. Contact Shippit Support for assistance.
Getting support
If you experience issues with a delivery, contact Shippit Support for assistance.
Activation
Shippit account
Once you've determined you're eligible for HUBBED drop-off services, HUBBED should be available in your Shippit carrier settings.
For more information on using carrier settings, refer to our carrier allocation article.
Activating the HUBBED drop-off service through Shippit
⚠️ IMPORTANT: To use HUBBED as a drop off option for customer returns, you need to activate the Shippit returns portal. This is currently compatible with Shopify and Magento2. If you don't have the returns portal activated, you can't turn on the HUBBED returns service.
HUBBED drop-offs can be activated as a standard delivery option within the Carrier settings page as below. Our partnership with HUBBED means that you can activate HUBBED as a carrier service without having to create an account or negotiate your own rates.
To initiate the onboarding process and activate HUBBED as a carrier, select Get started. You are taken to the HUBBED activation screen, where you can choose to activate HUBBED as a carrier for outbound packages and return packages.
By default, the drop-off location closest to your pickup address is selected. You can modify this by clicking Update location, and select your preferred location from the map.
When you have selected your preferred location and services, click Save.
Booking an outbound order with HUBBED
When HUBBED has been activated as a carrier, you can create and confirm orders as usual from the New Orders screen. When you confirm your order, the pickup address is your default pickup address. Confirm and drop off your order as usual, at the drop off location you selected during initial setup.
If you are unsure which drop off location was selected, or if you want to change your drop off location, you can do so in the Carrier settings screen.
Booking a return order with HUBBED
When HUBBED has been activated as a carrier, it's available for you to select in your Returns portal settings. For more information about configuring the returns portal, see the returns portal article.
When HUBBED has been activated for return orders, your customers have the option to select a HUBBED drop off location when they request a return in the self-serve returns portal.
For returns that are eligible for instant approval your customers can quickly request a return, choose from over 3000 drop-off locations, and download a label.
Setting up a BYO account
We currently do not offer a BYO integration.