FedEx are renowned industry leaders offering door-to-door international shipping - connecting people and businesses all over the world. Using Shippit, you can now tap into FedEx's efficient international service, allowing you to ship to key retail destinations worldwide within one to five days.
Ship to the United States with the most trusted and reliable US carrier. FedEx International can deliver to addresses in the United States within one to two business days, delivering seven days a week. You can also take advantage of FedEx's Trans-Tasman service, between Sydney and Auckland and Melbourne and Christchurch, with an express service from AU to NZ, five times a week.
Tap into Shippit's competitive rates using our Fedex account to gain access to their fast and efficient international service. If you already have your own account, our team can configure your own BYO account to continue using Fedex International services alongside the benefits of using the Shippit platform.
Benefits of using Fedex International
Competitive rates
Premium international delivery service
Coverage across 220+ countries
Fast delivery worldwide usually within 5 days
US and NZ delivery usually within 2 days
Simplified customs setup
Services available
Shippit partner account:
Fedex international priority = Shippit express service level
BYO account:
Fedex international economy = Shippit standard service level
Fedex international priority = Shippit express service level
Serviceability
Fedex international economy
Coverage across 220 countries
Typically 2 to 5 business days worldwide
Fedex international priority
Coverage across 220 countries
Typically 1 to 2 business days worldwide
Countries Fedex does not currently ship to can be found here however is subject to change. Please always refer to the Fedex website for the most up-to-date information.
FedEx does not ship to these countries:
Central African Republic
Comoros
Equatorial Guinea
Falkland Islands
Guinea-Bissa
Iran
Johnston Island
Kiribati
Mayotte Island
Myanmar
Nauru
Niue
North Korea
St. Helena
St. Pierre and Miquelon
Sao Tome and Principe
Sierra Leone
Solomon Islands
Somalia
Sudan
Syria
Tajikistan
Tokelu Islands
Tuvalu
Wake Islands
Yemen Arab Republic
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
For a full list of restrictions in the Fedex network, see the Fedex Global Shipping Restrictions.
| Fedex International Priority | Fedex International Economy |
Max dead weight | 68kg | 68kg |
Max cubic weight | L <274 cm W + G <330cm | L <274 cm W + G <330cm |
Max length | 2.74m | 2.74m |
Fedex International is suitable for:
Goods under 68kg dead weight and 2.74m in length
Lightweight e-commerce products
Fashion & Apparel
Variety stores
Non-bulky homewares
Health and beauty (limited dangerous goods)
Electronics (limited dangerous goods)
Pet supplies (non perishable)
Limited dangerous goods to Auckland & Christchurch New Zealand only (refer to Dangerous Goods section below)
Fedex International is not suitable for:
Bulky goods
Perishables and alcohol
Large sports and fitness equipment
Automotive, aviation, and mechanical goods
Industrial and agricultural goods
Medicinal goods
Unapproved dangerous goods
Prohibited, restricted, and dangerous goods
Below is a current list of goods restricted or prohibited in key delivery lanes with Fedex International however this varies by destination country. For the most up-to-date information please always refer to Fedex Global Shipping Restrictions.
Prohibited goods
🇳🇿 New Zealand (NZ)
Prohibited:
Eggs/egg products (including egg cartons or boxes)
Propolis
Clam/Tortoise/Turtle shells
Honey/Honeycombs/other bee products
Lei
Whale bone
Ivory
Flick knives
Popcorn
Flammable nightwear
Reptile skins
Soil
Straw
Stuffed animals
Logs and timber products from Liberia such as woodchips, poles, posts, fence pickets, sheets, flooring, molding, pallets, tool handles, barrels, crates, tableware/kitchenware, shutters, blinds, cases/boxes/chests for jewelry and silverware, clothes hangers, clothespins, toothpicks, etc.
🇺🇸 United States (US)
Prohibited:
Switchblade knives
Seditious or treasonable matter
Petroleum or petroleum products of Syrian origin
Kinder Surprise Eggs (Easter Chocolate Eggs with surprise)
Soil (a)
Shipments requiring any type of in-bond transportation entry through the Customs territory of the US, other than those shipments approved in advance by FedEx.
Shipments requiring duty free entry under vessel repair or ship stores provision.
Articles imported in violation of Copyright, Trademark and/or Patent laws.
Merchandise produced by convict, forced or indentured labor.
Craft wood items from China that contain wooden logs, limbs, branches, or twigs greater than 1 centimeter in diameter and with intact bark.
Birds, poultry and unprocessed bird/poultry from regions where the H5N1 Avian Influenza has been reported.
Wildlife commodities that require Fish and Wildlife clearance prior to exportation from the U.S.
African Elephant Ivory is prohibited except for certain manufactured items with -worked- elephant ivory that was legally acquired and removed from the wild prior to February 26, 1976 if the commodity contains less than 200 grams of ivory and meet the following: -Items that are part of the household move, inheritance, or traveling exhibition, Law enforcement and bona fide scientific specimens, Musical instruments, Furniture pieces and Firearms.
Articles that require inspection/release at a specialized U.S. Department of Agriculture Plant Protection and Quarantine facility (for propagative plant material, products from CITES regulated plants, insects, etc.), or at a Food Safety and Inspection Service facility (for meat, poultry and egg products).
For commodity prohibition between the U.S. and Puerto Rico, refer to the "Prohibited Items for Shipments Within the U.S." found in Section A of this guide.
Hemp products such as cosmetics, clothing, food, etc. that contains Tetrahydrocannabinols (THC).
Shipments requiring export registration to be performed by FedEx (items being sent for repair and return will be subject to full duties and taxes unless proper procedures are followed).
All pipes related to the use of illicit drugs such as smoking pipes used as drug paraphernalia
(a) Soil is prohibited except when the US Importer has a USDA Import Permit and a copy of the permit accompanies the shipment. Soil is prohibited from transiting through the US.
🇨🇦 Canada (CA)
Prohibited:
Base or counterfeit coins
Goods manufactured wholly or in part by prison labor
Ivory, processed or unprocessed
Phosphorus matches
Cannabis (in any form)
Narcotics, controlled drugs and restricted drugs
Personal shipments of alcohol and tobacco
Hemp products such as cosmetics, clothing, food, etc. containing Tetrahydrocannabinols (THC).
Personal imports of pet food from countries other than the U.S.
Vaping products that says/claims to be beneficial to a person's health.
Commercial unlicensed vaping products.
Logs and timber products from Liberia such as woodchips, poles, posts, fence pickets, sheets, flooring, molding, pallets, tool handles, barrels, crates, tableware/kitchenware, shutters, blinds, cases/boxes/chests for jewelry and silverware, clothes hangers, clothespins, toothpicks, etc.
🇸🇬 Singapore (SG)
Prohibited:
Communistic Material
Mineral Products
Dangerous Goods: Class 1 (Explosives), Class 7 (Radioactives)
Flick/Spring Knives
Firecrackers
Lighters (all types)
Horns of Rhinoceros (powder and waste)
Worked Rhinoceros Horns
Health Supplements (a)
Chewing Gum (b)
Chewing Tobacco
Imitation Tobacco
Seditious and Treasonable Materials
Electronic Cigarettes
Cigarette Lighters shaped as pistols, revolvers, controlled drugs and psychotropic substances
Endangered species of wildlife and their by-products
Obscene articles (publications, video tapes, discs and software)
Reproduction of copyright publications, video tapes, video compact discs, laser discs, records or cassettes
All fish and fish product - canned or fresh in any type of packaging from an establishment company name: Zhangjiang Shiyu Aquatic Products Co. Ltd., CHINA (Establishments number CN4400/02213) and ready-to-eat fish products - canned or fresh in any type of packaging from Amand Charles Ets SA, FRANCE or Charles Amand Ets SA, FRANCE.
Meat from the UK (canned meats are accepted).
Ready to eat meat products from Malaysia.
Logs and timber products from Liberia such as woodchips, poles, posts, fence pickets, sheets, flooring, molding, pallets, tool handles, barrels, crates, tableware/kitchenware, shutters, blinds, cases/boxes/chests for jewelry and silverware, clothes hangers, clothespins, toothpicks, etc.
(a) Acetylcysteine, Vinpocetine Dehydroepiandrosterone, Yohimbine, Deanol and Anabolic Steroidal Substance.
(b) Oral dental and medicated gum accepted
🇬🇧 United Kingdom (UK)
Prohibited:
Carcinogenic Substances
Copyright works
Eggs, excluding Specified Pathogen Free (SPF)
Personal consignments of foodstuffs containing products of animal origin (see Notes Section)
Firearms - including toy, replica, antique and paintball guns, weaponry and their parts
Flick and Gravity Knives
Foreign Prison made goods
Straw
Infectious Substance
Horror comics and material for printing horror comics
Jerky Products for private importation
Radio Actives
Wood, unprocessed
Whale by-products
Self Defense/Deterrent Sprays
All Animal Products - (see exceptions under NOTES)
Ammunition
Video-senders (used to transmit TV signals) within band 470-854 Mhz
Life size, anatomically correct mannequins (a)
Shipments subject to "Convention on International Trade in Endangered Species of Wild Fauna and Flora" (CITES).
Live Animals (including insects, fruit flies/drosophila melanogaster and nematodes).
All excise shipments (tobacco, alcohol) from within the EU are prohibited unless accompanied by proof of UK excise payment or excise duty suspension documents that includes the Administrative Reference Code (ARC).
Plants of Solanum melongena (Aubergine), Colocasia sp (Patra leaves), Momordica sp (Bitter gourd) and Trichosanthes sp (Snake gourd), originating in India
Hides, skins and apparel from the following animals: Castor Canadensis, Lutra Canadensis, Canis Iatrans, Canis lupus, Iynx Canadensis, Felis rufus , Martes zibellina, Procyon, Iotor, Ondatra zibethicus, Martes pennant, Taxidea taxus, Martes Americana and Mustela ermine are prohibited from certain countries. Send internal mail to stncustomsadmin
corp.ds.fedex.com for clarification on approved countries.
Commodities/products of Iranian origin ("Made in Iran") regardless to shipments origin or destination.
(a) Prior investigation with UK Global Trade Services and ground operations is required. Send internal emails to - [email protected].
Restricted goods
All restricted goods must be pre-approved by Shippit and the carrier prior to shipping.
🇳🇿 New Zealand (NZ)
Restricted:
Dangerous goods (refer to Dangerous Goods section below)
Dangerous Goods
Our Fedex International integration currently allows limited dangerous goods to the below destinations only:
Auckland, New Zealand
Christchurch, New Zealand
All dangerous goods must be approved by Shippit and the carrier prior to shipping. Please ensure you complete a Limited & Dangerous Goods Form.
A 'dangerous goods flag', 'class code', 'UN code' and 'description' will be applied to consignment where possible.
Refer to these applicable guides for more extensive information:
Not accepted in the network
Class 1 Explosives
All class 1 dangerous goods
Class 2.3 Toxic gas
All class 2.3 dangerous goods
Class 6.2 Infectious substances
All class 6.2 category A infectious substances including:
UN 2814 (infectious substances affecting humans)
UN 2900 (infectious substances affecting animals)
Class 7 Radioactive material
All class 7 dangerous goods
Class 9 Miscellaneous goods
Class 9 UN3090 - lithium-metal cells or batteries (standalone). Lithium-metal batteries, non rechargeable, without equipment (batteries not packed with or installed with the equipment)
Class 9 UN3480 - lithium-ion cells or batteries (standalone). Lithium-ion batteries, rechargeable, without equipment (batteries that are not packed with or installed with the equipment)
Accepted in the network
Approved destinations only:
Class 2.1 Flammable gas
Class 2.2 Non-flammable gas
Class 4.1 Flammable solids
Class 4.2 Substances liable to spontaneous combustion
Class 4.3 Substances, which in contact with water, emit flammable gas
Class 5.1 Oxidizers
Class 5.2 Organic peroxides
Class 6.1 Toxic substances
Class 8 Corrosives
These dangerous goods:
Accepted on IP, IE, IPF, IEF service codes only
Only to ‘D’ designated cities Auckland & Christchurch
The gross weight of individual packages, overpacks, or palletised freight must not exceed 32kg (70lbs) inbound or outbound
Service exceptions: class 9 UN3245 (genetically modified organisms) & class 6 UN3373 (biological substance category B) can be accepted to/from any city:postcode and are not restricted to/from ‘D’ designated locations.
Duties and taxes
⚠️ IMPORTANT: Duties and taxes can vary from region to region, and depending on your own configuration. Always check the full terms of carriage with your carrier, and the customs requirements for the country you are shipping to beforehand.
Fedex International is usually set up in Shippit as DAP (delivery duty unpaid) where possible. This means the receiver is liable for any customs charges. If you wish to enable DDP (duty paid) this requires configuration, please notify your Shippit representative during activation or contact Shippit Support.
🇺🇸🇨🇦 Shipping to the United States of America and Canada
When you use FedEx International on Shippit partner rates to ship to the US and Canada, the residential delivery and remote area delivery surcharges are waived. Eligible accounts can also receive a 50% discount on the fuel surcharge.
🇺🇸🇵🇷 Shipping to the United States of America and Puerto Rico
You can't ship using delivered at place (DAP) to the US and Puerto Rico, if you are using Shippit partnered rates. This is due to a limitation that requires a FedEx account number for the person who is responsible for paying the duties.
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
See full terms on the Fedex website.
You can also refer to Shippit's Recommended Packaging Guidelines for more information.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.
Insurance
Complimentary loss or damage insurance is not included when booking with Fedex International through Shippit unless you have it included in your own BYO account.
Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.
Pickup and collection
This section contains general information about pickup and collection with Fedex International.
Collection
Depending on your volume, your account will either be set up with regular pickups or ad-hoc pickups. Indicative volumes for these setups are below:
Regular pickups
More than 10 packages daily or more than 50 weekly
Daily pickups will be scheduled with the carrier
Automatic pickup requests will not be sent to the carrier as your schedule will be locked in
Ad-hoc pickups
Less than 10 packages daily or less than 50 weekly
Daily pickups will not be scheduled with the carrier
Automatic pickup requests will be sent to the carrier upon manifesting
If orders are booked before 2pm you may receive collection same day, if not, collection will occur the following business day
Collection issues
Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.
Cancelling orders
Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.
Collection timeframes
When orders are booked before 2pm usually the driver will present the same day, if not, the following business day.
If you have scheduled collections in place your driver will present in your 'collection window' as agreed to during activation.
Contacting drivers
You’re unable to contact drivers directly. Please contact Shippit Support should you require support with collection.
Futile charges
If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Fedex Surcharges above.
Rebooking collection
If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.
If you do not have scheduled collections in place and have not booked any new orders for collection, please contact Shippit Support for assistance with collection.
Getting pickup support
If you experience issues with collection, contact our support team for assistance.
Delivery
This section contains general information about delivery with Fedex International.
Authority to leave
FedEx requires a signature on all deliveries by default. The customer can opt in for an ATL delivery however a signed confirmation that authorises FedEx to leave your package is required.
When a delivery fails, the receiver should receive a card with instructions to rebook delivery which can then include ATL. If not, please contact Shippit Support for assistance.
Note: A shipment is only left without a signature in FedEx' sole discretion and if there is a safe place to do so. This may exclude certain delivery locations such as apartments and office buildings.
Customs clearance
Fedex will send customs clearance notifications directly to the receiver for processing and payment.
Should the receiver fail to agree and/or pay within the specified time, Fedex will contact Shippit directly to advise.
The sender will then have the following options:
To have goods delivered - the sender (merchant) is liable for any clearance fees
Disposal of goods
Have the goods returned to sender - the sender (merchant) is liable for the cost
Note: goods will only be held in customs for 7 days.
You can refer to more information here.
Proof of delivery
Fedex provides Proof of Delivery (POD) for international shipments, including a Picture Proof of Delivery (PPOD) for residential deliveries in Australia. This allows senders and recipients to track the delivery status and confirm when and where a package was delivered
Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking
If your POD is not available please contact Shippit Support for assistance.
Redelivery & redirection
If delivery cannot be completed on the initial delivery attempt Fedex will hold for further instructions from the receiver,
The receiver should receive a card with instructions to rebook delivery which can then include ATL.
After three attempts to deliver or notify the recipient, or five (business days from the date of shipment (whichever occurs first), the shipment will be considered undeliverable. The shipment will then be returned to sender at the sender's expense.
A reroute (redirection) is required:
When the order is already in transit (note a redirection/reroute is never guaranteed)
A return to sender is requested
From one street address to another in the same city
From Hold at FedEx Location instructions to a request for a delivery
From delivery instructions to a request for Hold at FedEx Location
From one Hold at FedEx Location to another in the same city
Return to sender
Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery. Once goods are delivered we’re unable to request return to sender.
RTS will take approximately one week to be completed. Please contact Shippit Support for assistance with RTS.
Getting delivery support
If you experience issues with a delivery, please contact our support team for assistance.
Parcel receivers can request help by clicking Get help in Shippit notifications.
Activation
You must have pre-approval before shipping with Fedex International. Please contact our Configuration Team to get started.
Setting up a BYO account
To set up your BYO integration, contact our Configuration Team with your account details. You will need to have all of your carrier account credentials ready.
Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.
Service codes available
Please note, these codes are accurate as of August 2025. Whilst we do our best to keep information up-to-date, the codes are subject to change at the discretion of the carrier.
Please consult with your carrier account manager for the latest service codes.
Shippit account:
'FEDEX_INTERNATIONAL_PRIORITY',
'FEDEX_INTERNATIONAL_PRIORITY_EXPRESS',
'FEDEX_INTERNATIONAL_CONNECT_PLUS'
BYO account:
'INTERNATIONAL_PRIORITY',
'EUROPE_FIRST_INTERNATIONAL_PRIORITY',
'FEDEX_1_DAY_FREIGHT',
'FEDEX_2_DAY', 'FEDEX_2_DAY_AM',
'FEDEX_2_DAY_FREIGHT',
'FEDEX_3_DAY_FREIGHT',
'FEDEX_CARGO_AIRPORT_TO_AIRPORT',
'FEDEX_CARGO_FREIGHT_FORWARDING',
'FEDEX_CARGO_INTERNATIONAL_EXPRESS_FREIGHT',
'FEDEX_CARGO_INTERNATIONAL_PREMIUM',
'FEDEX_CARGO_MAIL',
'FEDEX_CARGO_REGISTERED_MAIL',
'FEDEX_CARGO_SURFACE_MAIL',
'FEDEX_CUSTOM_CRITICAL_AIR_EXPEDITE',
'FEDEX_CUSTOM_CRITICAL_AIR_EXPEDITE_EXCLUSIVE_USE',
'FEDEX_CUSTOM_CRITICAL_AIR_EXPEDITE_NETWORK',
'FEDEX_CUSTOM_CRITICAL_CHARTER_AIR',
'FEDEX_CUSTOM_CRITICAL_POINT_TO_POINT',
'FEDEX_CUSTOM_CRITICAL_SURFACE_EXPEDITE',
'FEDEX_CUSTOM_CRITICAL_SURFACE_EXPEDITE_EXCLUSIVE_USE',
'FEDEX_CUSTOM_CRITICAL_TEMP_ASSURE_AIR',
'FEDEX_CUSTOM_CRITICAL_TEMP_ASSURE_VALIDATED_AIR',
'FEDEX_CUSTOM_CRITICAL_WHITE_GLOVE_SERVICES',
'FEDEX_DISTANCE_DEFERRED',
'FEDEX_EXPRESS_SAVER',
'FEDEX_FIRST_FREIGHT',
'FEDEX_FREIGHT_ECONOMY',
'FEDEX_FREIGHT_PRIORITY',
'FEDEX_GROUND',
'FEDEX_INTERNATIONAL_CONNECT_PLUS',
'FEDEX_INTERNATIONAL_PRIORITY',
'FEDEX_INTERNATIONAL_PRIORITY_EXPRESS',
'FEDEX_INTERNATIONAL_PRIORITY_PLUS',
'FEDEX_NEXT_DAY_AFTERNOON',
'FEDEX_NEXT_DAY_EARLY_MORNING',
'FEDEX_NEXT_DAY_END_OF_DAY',
'FEDEX_NEXT_DAY_FREIGHT',
'FEDEX_NEXT_DAY_MID_MORNING',
'FEDEX_REGIONAL_ECONOMY',
'FEDEX_REGIONAL_ECONOMY_FREIGHT',
'FIRST_OVERNIGHT',
'GROUND_HOME_DELIVERY',
'INTERNATIONAL_DISTRIBUTION_FREIGHT',
'INTERNATIONAL_ECONOMY',
'INTERNATIONAL_ECONOMY_DISTRIBUTION',
'INTERNATIONAL_ECONOMY_FREIGHT',
'INTERNATIONAL_FIRST',
'INTERNATIONAL_GROUND',
'INTERNATIONAL_PRIORITY',
'INTERNATIONAL_PRIORITY_DISTRIBUTION',
'INTERNATIONAL_PRIORITY_FREIGHT',
'PRIORITY_OVERNIGHT',
'SAME_DAY',
'SAME_DAY_CITY',
'SAME_DAY_METRO_AFTERNOON',
'SAME_DAY_METRO_MORNING',
'SAME_DAY_METRO_RUSH',
'SMART_POST',
'STANDARD_OVERNIGHT',
'TRANSBORDER_DISTRIBUTION_CONSOLIDATION'