Get to know Bonds

Bonds Transport Group has been providing customers with prompt same-day deliveries and outstanding customer service since being established in 1966.

Shippit gives you access to several of Bonds Couriers services covering key metropolitan areas including Sydney, Brisbane, Melbourne, and Perth. Their service caters for a wide range of freight needs from small consumer goods, to bulky palletised freight.

Bonds services can be used with our priority service for fast point-to-point delivery.

Shippit partner account:

BYO account:

We currently offer these delivery windows which align with a scheduled date of choice:

Bonds services offer signature by default. You can also choose to opt-in for authority to leave (ATL).

Refer to our Carrier Services for full compatibility, limitations, and restrictions.

For a full list of restrictions in the network, see Bonds Couriers Terms of Carriage.

*Unlimited with surcharges and based on vehicle allocation.

Bonds services are suitable for:

Bonds services are not suitable for:

This section contains a list of goods accepted in the Bonds network. This information is subject to change. For the most up-to-date information please always refer to Bonds Terms of Carriage.

All restricted goods must be pre-approved by Shippit and the carrier prior to shipping.

All restricted & dangerous goods must be approved by Shippit and the carrier prior to shipping. Please ensure you complete a Limited & Dangerous Goods Form.

Below is a current list of dangerous goods accepted in the Bonds network however this is subject to change. For the most up-to-date information please always refer to the carrier website.

Refer to these applicable guides for more extensive information:

Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.

See full terms here Bonds Couriers Terms of Carriage.

You can also refer to Shippit's Recommended Packaging Guidelines for more information.

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.

Complimentary loss or damage insurance is included when booking with Bonds through Shippit’s account.

Insurance covers up to $1000AUD on road freight, and $150 on satchels. Goods that are inadequately packaged, or left with ATL are not covered.

Refer to the full terms and conditions here.

Should you need to raise a claim for loss or damage please contact Shippit Support.

Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.

This section contains general information about pickup and collection with Bonds.

Same day drivers can present anytime after 30 minutes from booking.

Goods not ready for collection will be charged a futile fee and need to be rebooked at full price so please ensure you have goods ready for the driver asap.

Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.

Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.

You’re unable to contact drivers directly. Please contact Shippit Support should you require support with collection.

If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.

If you need to rebook an order, simply locate the order within the UI and from the drop down menu, select 'rebook'.

Please contact Shippit Support for assistance with collection if needed.

If you experience issues with collection, contact our support team for assistance.

This section contains general information about delivery with Bonds.

Shippit uses an alcohol flag where possible. When the alcohol flag is sent with the booking via API, the driver is prompted to request 18+ ID and a signature if required.

However, when the alcohol flag is not sent with the booking via API, the label should read 'contains alcohol - 18+ ID required' so the driver can request ID upon delivery.

Terms of alcohol delivery:

All deliveries will require a signature unless the customer has opted in for Authority to leave (ATL).

If the receiver is not home the driver will try to call them to confirm a safe place to leave the goods.

ATL must be provided by the receiver verbally to the driver if they contact the receiver.

If the receiver cannot be reached, the goods will be returned to the sender at the sender’s expense.

If it's possible for the driver to take a picture for proof of delivery they will do so however, it is not always possible or guaranteed.

Bonds provides Proof of Delivery (POD) for all shipments which is usually available on the their website. If the parcel was left safe, they will take a photo where possible.

Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking. If your POD is not available please contact Shippit Support for assistance.

Redelivery and redirection is not available with this service. If the receiver is not home the driver will try to call them to confirm a safe place to leave the goods.

ATL must be provided by the receiver verbally to the driver if they contact the receiver. If the receiver cannot be reached, the goods will be returned to the sender at the sender’s expense.

Please contact Shippit Support for assistance with having goods returned to sender if required.

Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.

Once goods are delivered we’re unable to request return to sender.

Please contact Shippit Support for assistance with having goods returned to sender if required.

If you experience issues with a delivery, please contact our support team for assistance.

Parcel receivers can request help by clicking 'Get help' in your Shippit notifications.

You must have pre-approval before shipping with Bonds. Please contact our Configuration Team to get started.

We currently do not offer a BYO integration with Bonds.