Allied Express is one of the largest, independently owned courier and express freight companies in Australia with a fleet of over 1000 vehicles. They are currently operating across key metropolitan and regional locations across Australia, offering a cost-conscious, efficient service.
Shippit gives you access to several Allied Express services catering for a wide range of freight needs from small consumer goods, to bulky palletised freight. With great network coverage Australia-wide, Allied Express is suitable for both interstate deliveries and metropolitan same-day deliveries.
Benefits of using Allied Express
Good serviceability Australia wide
Standard and same day (metropolitan) delivery options
Competitive Shippit rates
Compatible with Shippit returns (pickup only with the standard service)
Services available
Shippit partner account:
Allied road express = Shippit standard service level
Signature, authority to leave
Allied same day economy = Shippit priority service level
Signature, authority to leave (opt-in)
BYO account:
Allied road express = Shippit standard service level
Signature, authority to leave
Allied same day economy = Shippit priority service level
Signature, authority to leave (opt-in)
Serviceability
Allied road express = Australia wide
Allied same day economy = Metropolitan only (Sydney, Melbourne, Perth, Brisbane/Gold Coast, Adelaide)
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
For a full list of restrictions in the network, see Allied Express Restricted Freight.
| Allied Express | Allied Same day |
Max dead weight | Unlimited* | Unlimited* |
Max cubic weight | Unlimited* | Unlimited* |
Max length | 2.4m | 2.4m |
*with weight breaks and surcharges.
Allied Express services are suitable for:
Goods under 2.4m in length
Light weight and bulky e-commerce goods
Palletised and consolidated freight
Clothing and apparel, footwear
Small homewares and consumer goods
Alcohol with prior approval
Approved dangerous goods
Allied Express services are not suitable for:
Radio-active material
Unapproved dangerous goods
Personal belongings (for example, suit cases, clothing, books)
Furniture that is not packaged in cartons or in flat-pack
Assembled bed packages, including mattresses which do not conform to conditions of carriage for Allied Home Deliveries
Any unpackaged goods (if packaging is not the original, then it should at least be of the same standard as the manufacturers)
Engines, gearbox, or unpacked machines. (Secondhand / wreckers)
Pipes, masts, lengths of any type (packaged or otherwise)
Any items, even if crated, in excess of 2.4 metres in length
Art work, paintings or sculptures
Cash, gold, jewellery, other negotiable products
Firearms or ammunition
Paint or liquids
Perishables
Livestock
Biological Products
Prohibited, restricted, and dangerous goods
Below is a current list of goods accepted in the Allied Express however this is subject to change. For the most up-to-date information please always refer to Allied Express-Restricted-Listing-Guide.
Prohibited goods
Radio-active material
Dangerous goods (for exceptions, see below)
Personal belongings (for example, suit cases, clothing, books)
Furniture – excluding new packaged & flat pack freight
Assembled bed packages, including mattresses which do not conform to conditions of carriage for Allied Home Deliveries
Any unpackaged goods (if packaging is not the original, then it should at least be of the same standard as the manufacturers)
Engines, gearbox, or unpacked machines. (Secondhand / wreckers)
Pipes, masts, lengths of any type (packaged or otherwise)
Any items, even if crated, in excess of 2.4 metres in length
Art work, paintings or sculptures
Cash, gold, jewellery, other negotiable products
Firearms or ammunition
Paint or liquids
Perishables
Livestock
Biological Products
Restricted goods
Must be pre-approved by Shippit and the carrier before shipping:
Alcohol
Allowable dangerous goods
Flat packed furniture
Oversized pallets - 1.2 metres x 1.2 metres x 2.1 Metres
Tiles
Tyres
Glass
Surfboards & Kayaks
Dangerous goods
All restricted & dangerous goods must be approved by Shippit and the carrier prior to shipping. Please ensure you complete a Restricted & Dangerous Goods Form.
Dangerous goods include items that are flammable or corrosive in nature including lithium batteries.
Please contact Shippit directly to discuss your dangerous goods.
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
See full packaging guidelines here: Allied Express Preparing Your Freight.
You can also refer to Shippit's Recommended Packaging Guidelines for more information.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods.
For more information, see the Carrier Surcharge Article.
Insurance
Complimentary loss or damage insurance is not included when booking with Allied Express through Shippit’s account. However, if you have it included in your own BYO account, this will carry over with your BYO integration.
Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.
Pickup and collection
This section contains general information about pickup and collection with Allied Express.
Collection
Depending on your shipping volume, your account will either be set up with regular pickups or ad-hoc pickups. Indicative volumes for these setups are below:
Regular pickups
More than 10 packages daily or more than 200 a month
Daily pickups will be scheduled with the carrier
Automatic pickup requests will not be sent to the carrier as your schedule will be locked in
Ad-hoc pickups
Less than 10 packages daily or less than 200 a month
Daily pickups will not be scheduled with the carrier
Automatic pickup requests will be sent to the carrier upon manifesting
If orders are booked before 10am you may receive collection same day, if not, collection will occur the following business day.
Standard service drivers operate on run schedules so a specific time cannot be given however collection can happen anywhere up usually until 6pm. Goods are normally collected within 2-3 business days unless a regular/scheduled collection is in place.
Same day drivers can present anytime after 30 minutes from booking.
Goods not ready for collection will be charged a futile fee and need to be rebooked at full price so please ensure you have goods ready for the driver asap.
Collection issues
Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.
Cancelling orders
Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.
Contacting drivers
You’re unable to contact drivers directly. Please contact Shippit Support should you require support with collection.
Futile charges
If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.
Rebooking collection
If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.
If you do not have scheduled collections in place or need to rebook a sameday order, please contact Shippit Support for assistance with collection.
Getting pickup support
If you experience issues with collection, contact our support team for assistance.
Delivery
This section contains general information about delivery with Allied Express.
Alcohol deliveries
Shippit will enable an 'alcohol flag' where possible. When the alcohol flag is sent with the booking via API, the driver will be prompted and require 18+ ID and a signature if required.
However, when the alcohol flag is not sent with the booking via API, the label should read 'contain alcohol - 18+ ID required' so the driver can request ID upon delivery.
Terms of alcohol delivery
Delivery will be made as per state legislation/terms and conditions - refer to your states government website for applicable legislation
Valid 18+ ID must be provided by the receiver at the time of delivery. If the receiver does not have the relevant ID, the order will be returned to the depot for redelivery or returned to the sender
The driver undergoes specific training in order to deliver alcohol and reserves the right to refuse delivery due to insufficient ID
Authority to leave (safe drop) is not available with these types of deliveries
Delivery choices
Standard service - signature:
All deliveries will require a signature unless the customer has requested authority to leave (ATL)
ATL can be provided at the time of booking or during transit unless the package is with the driver.
Standard service - authority to leave:
If ATL is selected at the time of booking, a signature will not be required
The receiver can request ATL online with Allied Express once an attempted delivery has been made and a card is left
Ultimately it is up to the driver to deem it safe to leave. If there is nowhere safe to leave the package, it will be returned to the depot for redelivery
If it's possible for the driver to take a picture for proof of delivery they will do so however, it is not always possible or guaranteed.
Same day service:
These deliveries will always require a signature (or contactless name check) unless ATL is provided by the receiver.
If the receiver is not home the driver will try to call them to confirm a safe place to leave the goods. ATL must be provided by the receiver on the labels delivery instructions or verbally to the driver if they contact the receiver. If the receiver cannot be reached, the goods will be returned to the sender at the sender’s expense.
If it's possible for the driver to take a picture for proof of delivery they will do so however, it is not always possible or guaranteed.
Proof of delivery
Allied Express provides Proof of Delivery (POD) for all shipments which is available on the their website.
If the parcel was left safe, they will take a photo where possible
For our “signature required” service, we obtain a signature and first name
Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking. If your POD is not available please contact Shippit Support for assistance.
Redelivery and redirection
Standard service:
Receivers can rebook delivery via the card-left service online.
Same day service:
Redelivery is not available with this service. If the receiver is not home the driver will try to call them to confirm a safe place to leave the goods.
ATL must be provided by the receiver on the labels delivery instructions or verbally to the driver if they contact the receiver. If the receiver cannot be reached, the goods will be returned to the sender at the sender’s expense.
Return to sender
Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.
Once goods are delivered we’re unable to request return to sender. Please contact Shippit Support for assistance.
Getting delivery help
If you experience issues with a delivery, contact our support team for assistance.
Package receiver can click Get help in their Shippit notification emails for assistance.
Activation
You must have pre-approval before shipping with Allied Express. Please contact our Configuration Team to get started.
Setting up a BYO account
To set up your BYO integration, contact our Configuration Team with your account details. You will need to have all of your carrier account credentials ready.
Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.