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Service Suitability.

Allied Express is the largest, independently owned courier and express freight company in Australia with a fleet of over 1000 vehicles. They are currently operating across key metropolitan and regional locations across Australia, offering a fast, efficient service.

Shippit gives you access to both their express interstate road service and their same-day metropolitan service.

Allied Road Express is an ideal solution for interstate deliveries and bulky or palletised freight.

Allied Priority Sameday is an ideal solution for same-day metropolitan deliveries.

 

Carrier Name Allied Sameday. Allied Express.
Service Type Priority. Road Express.
Service Level Sameday. Standard.
Dead Weight Limit Unlimited - surcharges apply. Unlimited - surcharges apply.
Cubic Volume Limit

Unlimited - surcharges apply.

Unlimited - surcharges apply.

Max Length Unlimited - surcharges apply. Unlimited - surcharges apply.
Pallets Yes. Yes.
Dangerous Goods Limited with approval only. Limited with approval only.
Liquids Limited with approval only. Limited with approval only.
Food Yes. Yes.
Perishable Goods No. No.
BYO available Yes. Yes.

 

 

Freight Suitability.

Allied Express is able to transport some types of dangerous goods, in limited quantities for pre-approved customers only.

Please contact your Shippit Account Manager or Support Team if you plan to ship any of the below mentioned goods as you need approval before shipping on our account. 

NOTE: should our account be used to ship dangerous or prohibited goods without prior approval, we may need to suspend or cancel your account.

 

What are dangerous goods?

Dangerous goods are classified into nine hazard classes by the UN (United Nations) and reflected in the  IATA Dangerous Good Regulations.

Dangerous goods are substances or articles with hazardous properties which, if not handled correctly, may:

  • Explode
  • Asphyxiate
  • Burn
  • Poison
  • Corrode skin or metals
  • Pollute the environment
  • Become unstable with other products

When shipping DGs, you must have them:

  1. Have someone properly certified in DG signing off on the shipments
  2. Approved by Shippit/the carrier before shipping
  3. Packaged and labelled correctly
  4. Accompanied by a MSDS or SDS (Material Safety Data Sheet or Safety Data Sheet)

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Prohibited Goods.

The below can not be shipped under any circumstance:

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  • Radio-active material
  • Dangerous goods (for exceptions, see below)
  • Personal belongings (for example, suit cases, clothing, books)
  • Furniture – excluding new packaged & flat pack freight
  • Assembled bed packages, including mattresses which do not conform to conditions of carriage for Allied Home Deliveries
  • Any unpackaged goods (if packaging is not the original, then it should at least be of the same standard as the manufacturers)
  • Engines, gearbox, or unpacked machines. (Secondhand / wreckers)
  • Pipes, masts, lengths of any type (packaged or otherwise)
  • Any items, even if crated, in excess of 2.4 metres in length
  • Art work, paintings or sculptures
  • Cash, gold, jewellery, other negotiable products
  • Firearms or ammunition
  • Paint or liquids
  • Perishables
  • Livestock
  • Biological Product

 

Limited Goods.

The below DG can be shipped by with prior approval only: 

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  • Wine or spirits
  • If machines are not packed by original manufacturer, and are in crates or stands, they must be oil free and clean
  • Flat packed furniture delivered directly from the manufacturer
  • Dangerous goods, for major customers only depending on the type of goods, and if it is a small percentage of the total workload.
  • Any pallet with dimensions exceeding 1.2 metres x 1.2 metres x 2.1 Metres
  • Tiles
  • Tyres
  • Glass
  • Surfboards & Kayaks

 

Can I ship alcohol with Allied Express?

  • Yes however liquids and alcohol require prior approval. Please contact Shippit for assistance before shipping.
  • Valid 18+ID must be provided by the receiver at the time of delivery. If the receiver does not have the relevant ID, the order will be returned to the depot for redelivery or returned to sender. 
  • The driver under goes specific training in order to deliver alcohol and reserves the right to refuse delivery due to insufficient ID.
  • Authority to leave (safe drop) is not available with these types of deliveries.

Does Allied Express accept heavy or bulky freight?

  • Yes, bulky & palletised freight is accepted.
  • Goods over 30kg should be placed on a pallet or skid or surcharges may apply.
  • Any under-declared goods will be invoiced by Shippit accounts once Allied Express has charged for the corrected weight.

 

How to start shipping with Allied Express.

You can easily turn on Allied Express or Sameday within Shippit Settings>Carriers, see here.

If you're shipping Sameday be sure to check out Same-Day-Delivery-What-You-Need-to-Know!

 

Can I bring my own rates (i.e connect my own carrier account)?

Yes, if you would prefer to use your own negotiated rates, our Config Team can set this up for you within a few days.

 

 

Pickup & Collection.

Cancel or rebook a pickup.

  • You can cancel any standard orders from within the Shippit app so long as it remains in Booked For Delivery status. Once the order is in transit, it will be charged at full price.
  • You will need to contact Shippit support immediately for Priority Sameday orders. If the driver has already been called out, it will be charged at full price.
  • To rebook a pickup, please contact Shippit support who will reach out to the carrier for you.
  • You are not charged to rebook a failed pickup unless the order has been futiled by the carrier (the driver has tried to collect and unable to).

Collection times.

  • Road Express - Standard: Standard service drivers operate on run schedules so a specific time cannot be given however collection can happen anywhere up until 6pm usually. Please allow 1 business day for collection.
  • Priority Sameday: Priority drivers can present within 1 hour for the collection so it's essential to have goods ready as soon as you book on Shippit.

Contacting Drivers.

  • Allied Express does not currently offer direct phone numbers for its drivers. If you need to discuss your collection please contact Shippit support directly.

High volume collections.

  • Regular or daily pickups can be arranged for customers with high shipping volume. Speak with your Shippit Account Manager or Support team.

 

Frequently Asked Questions.

Is there an option for authority to leave?

Road Express - Standard.

  • Yes, authority to leave (ATL) can be provided at the time of booking or during transit unless the package is with the driver. 
  • The receiver can also request ATL online with Allied Express once an attempted delivery has been made and a card is left.
  • Ultimately it is up to the driver to deem it safe to leave. If there is nowhere safe to leave the package, it will be returned to the depot for redelivery.
  • If it's possible for the driver to take a picture for proof of delivery they will do so however, it is not always possible or guaranteed.

NOTE: since March 2020 Allied Express has started defaulting all deliveries to contactless (ATL) where safe to do so. See more here.

 

Priority Sameday.

  • Priority deliveries will always require a signature (or contactless name check) unless ATL is provided by the receiver.
  • If the receiver is not home the driver will try to call them to confirm a safe place to leave the goods.
  • If it's possible for the driver to take a picture for proof of delivery they will do so however, it is not always possible or guaranteed.
  • If the receiver cannot be reached, the goods will be returned to the sender at the sender’s expense.

 

Does Allied Express have collection points?

No, Allied Express does not currently use collection points.

 

Are redeliveries and redirection (new address) possible?

Road Express - Standard.

Redirection & redelivery can be booked by the customer online with Allied Express once a delivery attempt has been made and a card received.

 

Priority Sameday.

Redirection & redelivery is not available with priority deliveries.

If the customer is not home and cannot be reached by phone, the goods will be returned to the sender at the sender’s expense.

 

Can I request a return to sender?

Yes, however we must be able to reach the driver before delivery. Please contact Shippit support to request this and we'll check if it's possible. Charges may apply.

 

Packaging Guidelines.

You'll find our recommended packaging guidelines here.

 

Is there insurance available?

We currently offer complimentary Shippit Transit Protection when booking with this carrier through Shippit. In the event something gets broken or goes missing, contact our support team for assistance.

 

Are there surcharges?

For an extensive list of all carrier surcharges, click here.

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