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Allied Express is the largest, independently owned courier and express freight company in Australia with a fleet of over 1000 vehicles. They are currently operating across key metropolitan and regional locations across Australia, offering a fast, efficient service.

Shippit gives you access to both their express interstate road service and their same-day metropolitan service.

Allied Road Express is an ideal solution for interstate deliveries and bulky or palletised freight.

Allied Priority Sameday is an ideal solution for same-day metropolitan deliveries.

 

Compatibility

Freight Type
Best Fit For Not Suitable For
  • Interstate deliveries on standard road service

  • Same day is an ideal solution for same-day metropolitan deliveries

  • Palletised freight (B2B & B2C)

  • Ugly & Bulky freight (furniture, loose heavier items placed on pallets/skids)

Prohibited & Restricted Goods

Prohibited goods:

    • Radio-active material
    • Dangerous goods (for exceptions, see below)
    • Personal belongings (for example, suitcases, clothing, books)
    • Furniture – excluding new packaged & flat-pack freight
    • Assembled bed packages, including mattresses that do not conform to conditions of carriage for Allied Home Deliveries
    • Any unpackaged goods (if the packaging is not the original, then it should at least be of the same standard as the manufacturers)
    • Engines, gearbox, or unpacked machines. (Secondhand/wreckers)
    • Pipes, masts, lengths of any type (packaged or otherwise)
    • Any items, even if crated, in excess of 2.4 metres in length
    • Artwork, paintings or sculptures
    • Cash, gold, jewellery, other negotiable products
    • Firearms or ammunition
    • Paint or liquids
    • Perishables
    • Livestock
    • Biological Products
Customer Type
Best Fit For Not Suitable For
  • Apparel and clothing
  • Fashion accessories
  • Shoes and footwear
  • Houseware and home furnishing
  • Garden and pool
  • Machinery, tools and hardware
  • Cosmetics and toiletries
  • Toys, games, books and gifts
  • Hobbies and recreational goods 
  • Office products and equipment
  • Pet food and supplies
  • Smaller quantities of DG freight (See below accepted DG codes & qty):

    • Wine or spirits

    • If machines are not packed by the original manufacturer and are in crates or stands, they must be oil-free and clean

    • Flat-packed furniture delivered directly from the manufacturer

    • Dangerous goods, for major customers, only depend on the type of goods, and if it is a small percentage of the total workload.

    • Any pallet with dimensions exceeding 1.2 metres x 1.2 metres x 2.1 Metres

    • Tiles

    • Tyres

    • Glass

    • Surfboards & Kayaks

Prohibited & Restricted Goods

 

Services Available

Shippit service level Service level Service offering
Allied Sameday.

Same day.

Same day delivery with pickup
Allied Express.

Standard.

Standard delivery with pickup

 

Integration & Service Limitations

To see all carrier limitations, see our Carrier Overview Matrix.

Carrier Name Allied Sameday. Allied Express.
Service Type Road Standard.
Service Level Standard Same Day
Max Dead Weight Unlimited - surcharges apply. Unlimited - surcharges apply.
Max Cubic Weight Unlimited - surcharges apply. Unlimited - surcharges apply.
Max Length Unlimited - surcharges apply. Unlimited - surcharges apply.
Pallets Yes. Yes.
Dangerous Goods Limited with approval only. Limited with approval only.
Liquids Limited with approval only. Limited with approval only.
Food Yes. Yes.
Perishable Goods No. No.
BYO available Yes. Yes.
 

 

Alcohol Deliveries

Does Allied Express accept alcohol in their network?

Yes, however, liquids and alcohol require prior approval. Please contact Shippit for assistance before shipping.

Valid 18+ID must be provided by the receiver at the time of delivery. If the receiver does not have the relevant ID, the order will be returned to the depot for redelivery or returned to the sender.

The driver undergoes specific training in order to deliver alcohol and reserves the right to refuse delivery due to insufficient ID.

Authority to leave (safe drop) is not available with these types of deliveries.

 

Heavy or Bulky Freight

Does Allied Express accept heavy or bulky freight?

Yes, bulky & palletised freight is accepted.

Goods over 30kg should be placed on a pallet or skid or surcharges may apply.

Any under-declared goods will be invoiced by Shippit accounts once Allied Express has charged for the corrected weight.

Shipping Pallets?

You'll need to download and complete a Bulky Goods Request Form and return it to your Shippit representative or configuration@shippit.com and we'll help get you set up.

 

Dangerous Goods

Allied Express is able to transport some types of dangerous goods, in limited quantities for pre-approved customers only.

Please contact your Shippit Account Manager or Support Team if you plan to ship any of the below mentioned goods as you need approval before shipping on our account.

NOTE: Should our account be used to ship dangerous or prohibited goods without prior approval, we may need to suspend or cancel your account.

 

What are dangerous goods?

Dangerous goods are classified into nine hazard classes by the UN (United Nations) and reflected in the IATA Dangerous Good Regulations.

Dangerous goods are substances or articles with hazardous properties which, if not handled correctly, may:

  • Explode
  • Asphyxiate
  • Burn
  • Poison
  • Corrode skin or metals
  • Pollute the environment
  • Become unstable with other products

When shipping DGs, you must have them:

  1. Have someone properly certified in DG signing off on the shipments
  2. Approved by Shippit/the carrier before shipping
  3. Packaged and labelled correctly
  4. Accompanied by an MSDS or SDS (Material Safety Data Sheet or Safety Data Sheet)

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Prohibited

The below can not be shipped under any circumstance

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Limited Goods

The below can be shipped with prior approval only

  • Radio-active material
  • Dangerous goods (for exceptions, see below)
  • Personal belongings (for example, suitcases, clothing, books)
  • Furniture – excluding new packaged & flat pack freight
  • Assembled bed packages, including mattresses which do not conform to conditions of carriage for Allied Home Deliveries
  • Any unpackaged goods (if packaging is not the original, then it should at least be of the same standard as the manufacturer)
  • Engines, gearboxes, or unpacked machines. (Secondhand / wreckers)
  • Pipes, masts, lengths of any type (packaged or otherwise)
  • Any items, even if crated, in excess of 2.4 metres in length
  • Artwork, paintings or sculptures
  • Cash, gold, jewellery, and other negotiable products
  • Firearms or ammunition
  • Paint or liquids
  • Perishables
  • Livestock
  • Biological Product
  • Wine or spirits
  • If machines are not packed by the original manufacturer, and are in crates or stands, they must be oil-free and clean
  • Flat-packed furniture delivered directly from the manufacturer
  • Dangerous goods, for major customers, only depending on the type of goods, and if it is a small percentage of the total workload.
  • Any pallet with dimensions exceeding 1.2 metres x 1.2 metres x 2.1 Metres
  • Tiles
  • Tyres
  • Glass
  • Surfboards & Kayaks

 

Activation

Unless you are shipping special goods or have special shipping requirements, you are able to tap into Allied Express services yourself from within the Shippit UI.

Simply navigate to your Settings > Carriers and toggle ON Allied Express and/or Allied Express Same Day.

 

What are special goods or special shipping requirements?

If you are shipping any of the below, please contact configuration@shippit.com to activate your account before shipping.

  • liquids i.e non-DG liquids, paints, beverages etc.

  • alcohol

  • dispatching high volumes of freight daily

 

Can I bring my own carrier account (BYO)?

Yes, absolutely if you prefer. See our integration guide here

 

Pickup & Collection

Cancelling an Order

Road Express/Standard

Orders need to be cancelled from within the Shippit UI. Simply locate the order in your store account and select cancel order in the drop-down menu.

 

Priority Sameday

As priority orders are time-sensitive, the client must either:

  1. call Shippit on 1300 467 447 to cancel the order
  2. or Livechat with our support team to request. Simply hit the chat icon from within the Shippit UI when logged in.

Cancellation Timeframes

Road Express/Standard

  • If cancelled >24 hours from collection date you will be charged if the driver has already been called out and no goods are handed over. 
  • If cancelled <24 hours from collection date and no other goods are collected, you will be charged a futile fee.

 

Priority Sameday

You will need to call Shippit 

  • You will be charged if we are unable to cancel the pickup before the driver has been dispatched.

Rebooking an Order

Using the Shippit tracking number, contact Shippit support via our Delivery Support Launcher and then click Get Delivery Help to rebook any collections.

Collection Times

Road Express/Standard

Drivers operate on run schedules so a specific time cannot be given however collection can happen anywhere up until 6pm usually. Please allow one business day for collection or two during peak unless a regular pickup arrangement is already in place.

 

Priority Sameday

You’ll have one hour to get the goods ready once a priority order is booked on Shippit. The driver may also turn up closer to the end of the delivery window if the distance is short.

Futile Pickups

 

Someone is present at pickup but no goods ready:

  • The driver should make a note of the date and time & note a contact name on their PDA for record purposes

Location is inaccessible or no one is present:

  • The driver should find one connote on their PDA and mark it as futile which will record the date and time they presented
  • Take a picture of the location to show no goods are visible to collect.

Contacting Drivers

Allied Express does not currently offer direct phone numbers for its drivers. 

If you need to discuss your collection please contact Shippit support directly.

Regular Pickups

For locations with high daily volume of bookings, our Carrier Managers will organise daily pickup arrangements. In this case, an approximate pickup window of a few hours can be provided.


If you experience issues with your daily collection arrangement, please notify our support team who will escalate where required. In most cases, our support team is equipped to offer a back-up on-demand pickup service.


If a regular pickup is not arranged with the carrier, collections are considered adhoc.

Adhoc collections

What does adhoc mean?

If there is not sufficient volume to enable a daily pickup with a carrier, the collection schedule will be considered adhoc i.e casual.


Adhoc collections are booked with the carrier/driver immediately through Shippit however the driver can take up to 48-72 hours to collect. 


Peak times will also impact adhoc collections as it’s dependent on the driver’s schedule and load as they are required to prioritise daily clients first.

 

 

Delivery FAQs

Authority To Leave

Road Express/Standard

NOTE: Since March 2020, Allied Express has started defaulting all deliveries to contactless (ATL) where safe to do so.

  • Authority to leave (ATL) can be provided at the time of booking or during transit unless the package is with the driver. 
  • The receiver can also request ATL online with Allied Express once an attempted delivery has been made and a card is left.
  • Ultimately, it is up to the driver to deem it safe to leave. If there is nowhere safe to leave the package, it will be returned to the depot for redelivery.
  • If it's possible for the driver to take a picture for proof of delivery, they will do so however, it is not always possible or guaranteed.

 

Priority Sameday

  • Priority deliveries will always require a signature (or contactless name check) unless ATL is provided by the receiver.
  • If the receiver is not home the driver will try to call them to confirm a safe place to leave the goods.
  • If it's possible for the driver to take a picture for proof of delivery, they will do so however, it is not always possible or guaranteed.
  • If the receiver cannot be reached, the goods will be returned to the sender at the sender’s expense.

Collection Points

Allied Express does not currently use collection points.

Redelivery

Road Express/Standard

Redelivery can be booked by the customer online with Allied Express once a delivery attempt has been made and a card received.

 

Priority Sameday

If the customer is not home and ATL is not provided by the receiver, goods are returned to the sender at their expense.

Redirection

Road Express/Standard

Redelivery  with a new address can be booked by the customer online with Allied Express once a delivery attempt has been made and a card received.

A redelivery fee applied and will be invoiced to the merchant.


Priority Sameday

Redirection is not possible, goods are returned to the sender at their expense.

Return to Sender (RTS)

Yes, RTS can be requested from the carrier however we must be able to reach the driver before delivery.

Costs to return apply which are invoiced to the client.

Packaging Guidelines

Shippit’s recommended packaging guidelines here. 

Insurance

There is no complimentary insurance when booking with Allied through Shippit. 

Shippit Transit Protection can be enabled to cover the retail cost of goods in the event of loss or damage. 

Surcharges

Public-facing surcharges can be found on our website here.

 

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