Getting Started | Everything you need to know – Shippit Help Centre

We're thrilled to have you on board!

This guide will walk you through everything you need to know about using Shippit, from setting up your store to equipping your team with all of the tools they need to get the job done. Each chapter includes easy-to-follow steps, tips, and templates that will turn you into a Shippit champion in no time.

Please note that this guide is specific to customers located in ANZ. If you are located in SEA, you can view that here.

Quick Setup


Create a store Adding users Build address book Activate notifications List package types Choose carriers Update billing details	Link your carrier account Link your eCommerce account	New Orders page Ready to Ship page Track page Send page

Useful Guides

Key Basics	Shipping labels instant print Modify, cancel or delete orders Packaging guidelines
Account	Update user details Manually sync eCommerce orders Scan to search functionality Choosing a label view Using a plain label Finding your API key
Orders	Adding multiple parcels to an order Using filters to sort orders Understanding order status How pickups work Same-day deliveries Enabling Transit Protection Adding a pickup location Generate a picklist
Returns Functionality	What is a return order How to configure returns settings How customers initiate a return Tracking customer return requests & Tracking a Returned Order (see "Returns Best Practice") Viewing all returned orders Setting up returns policies
Invoicing Charges	Additional charges Pay as you go View billing history Carrier surcharges Futile charges and missed pickups
Support	Raising a support request Support request portal
Carrier Updates	Carrier network pulse check Carrier performance pulse check Carrier service announcements
Supply Store	How to buy shipping and packaging supplies

Getting Started | Everything you need to know

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