🌏 This article is intended for businesses based in Australia. If your business is based in South East Asia or New Zealand, contact [email protected] for your billing information.
Shippit charges subscription fees on a monthly basis. In addition to your subscription, and depending on which plan you are subscribed to, you will also receive a delivery invoice, which includes booking fees for your orders, and any transit protection charges.
For more information about the different invoices, and what information is contained on each one, see the billing and invoices article.
For more information about how to reconcile the invoices that Shippit send you, see the invoice reconciliation article.
Current Shippit plans
These new plans and add-on packs were introduced in October 2024, and updated in August 2025. If you want to access additional features, or if you have any questions about inclusions, get in touch with your account manager, or Shippit support.
⚠️ IMPORTANT: This information is for existing customers. If you are interested in signing up for a new Shippit account, see the pricing page on the Shippit site instead.
In this table:
❌ indicates that the feature group is not available on this plan
🟡 indicates that some parts of the feature group are available on this plan
✅ indicates that the entire feature group is available on this plan
For more information about the features within each group, click the name of the feature group.
Feature group | Lite | Plus | Pro |
Up to 1000 bookings/month
| Up to 10,000 bookings/month | Up to 10,000 or more bookings/month | |
❌ | 🟡 | ✅ | |
🟡 | ✅ | ✅ | |
❌ | ✅ | ✅ | |
❌ | ✅ | ✅ | |
❌ | 🟡 | ✅ | |
🟡 | ✅ | ✅ | |
❌ | 🟡 | ✅ |
Add-on packs
For additional premium features, if you are on a Plus or Pro subscription, you can add these packs:
Experience pack
For a standout delivery experience that builds trust and loyalty:
Estimated delivery dates
Returns pack
Streamline returns to boost customer confidence and repeat purchases:
Flexible return methods
Returns tracking
Advanced insights pack
Turn your shipping data into a growth, cost-saving, and performance engine:
Customisable dashboards and visualisations
Additional user access for deeper analysis
Premium support pack
Resolve issues faster and optimise shipping with hands-on expertise:
24/7 priority access with fastest SLA targets
Dedicated technical account manager
Monthly health checks
Proactive adoptions and success planning
Priority incident resolution
Feature groups
This section contains additional information about what is included in each of the feature groups.
Shipping features
Included monthly orders
Carrier integrations
BYO shipping rates
Multi-carrier shipping
AI-powered carrier allocation
Carbon-neutral delivery
Standard and Express delivery
Scheduled delivery
On-demand delivery
Same day delivery
After hours and weekend delivery
Bulky and white glove delivery
Palletised freight
B2B delivery
Dangerous goods
Transit Protection
Cross-border delivery and compliance features
Cross-border shipping and delivery options
Domestic fulfilment in overseas markets
Partnered rates with landed cost guarantee
Live quoting with duties and tax calculations
HS codes and customs classification
Global checkout and compliance integrations
Full cross-border tracking
International 3PL and warehouse access
Incoterm rules allocation
Automated document attachment
Fulfilment automation features
Bulk label generation
Pick list and pack slips
Barcode scanning
Filter orders
Package allocation
Scan to search and print labels
Order modifications API
Plug-and-play and advanced integrations features
Cart integrations
Warehouse integrations
Email marketing integrations
Order management and endless aisle integrations
API integration
CSV upload
Customer experience and tracking features
Multi-carrier tracking portal
Email notifications
Managed SMS notifications
Branded tracking
Apple Wallet Order Tracking
AI-powered delivery estimates
Tracking webhook
Customer returns portal
Returns API
Return at collection point
Instant return approval rules
Return tracking
Delivery intelligence and insights features
Capture delivery ratings
Basic reporting
Cost and performance dashboards
Drill-downs and filtering
Scheduled data exports
Advanced dashboards and visualisations
AI-powered delivery simulation
Additional users
Customer support features
Help centre and status page
Email and chat (business hours)
24/7 on-call support
Priority response
Tailored onboarding
Proactive account reviews
Dedicated Technical Account Manager
Dedicated onboarding manager
Account setup features
Set up team access
Manage roles and permissions
Multi-location, multi-brand accounts
Legacy plans from before October 2024
These plans were retired in October 2024:
Grow
Unleash
Empower 1, 2, and 3
If you signed up for one of these plans, you might want to get in touch with your account manager, or Shippit support, to move on to one of the more modern plans, and get more bang for your buck
Legacy add-on packs
These add-on packs were retired in August 2025. If you signed up for one of these packs, you might want to get in touch with your account manager, or Shippit support, to move on to one of the more modern packs, and get more bang for your buck.
Tracking pack: this became the Experience pack in August 2025.
Insights pack: this pack was integrated into the new Pro plan in August 2025
If you have any questions or concerns about Shippit billing, you can get in contact with our Accounts team.