Waiting for a package to arrive
Information about receiving packages
18 articles
Why is Shippit sending me an email?Find out who Shippit is, and why Shippit are sending you emails and text messages
Tracking status definitionsFind out what your tracking status means, and when you will receive your delivery
Understanding tracking numbersWork out what tracking number you have, and how to get parcel updates
Track orders in Apple WalletYou can use Apple Wallet to track your orders. Find out how to get started, and troubleshoot problems.
Can I change my delivery address?Have a parcel going to the wrong place? Here are some things you can do to get it redirected
Missed a delivery?Wondering where your package is? Looking for a parcel? Wanting to know the status of your delivery? Track your order here!
Retrieve a proof of deliveryGet a secure photo of your delivery, directly from your tracking notification
My order status hasn't changedFind out what to do if your parcel is stuck on a status. How long to wait, who to call, and how long it's going to take to arrive.
Something is missing from my orderWhat to do if you received your delivery, and some things are missing
Something is damaged in my orderWhat to do if your parcel, or the items you ordered, have been damaged.
What does Authority to Leave (ATL) mean for my delivery?Understand what happens to a package that has an authority to leave (ATL)
Do I need to be home to sign for my parcel?You don't need to be home to sign for a parcel. You can arrange an authority to leave (ATL), or pick up from a collection point instead.
My package is held up in customs, what do I do?Find out why packages can get held up on their way across the world, and what you can do to keep things moving along
Will the driver call before delivery?Find out what happens in the final stages of delivery
Securing pets for deliveriesHow to make sure drivers can access your property safely
What does 100% Carbon Neutral Delivery mean?Find out how Shippit delivers your packages 100% carbon neutral
What can I do when my package is returned to the sender?Parcels can get returned to sender for a whole range of reasons. Here's what you need to do.
Trying to locate your delivery?